• We’re looking for curious and excited Member Support Associates to join our team! • We love leaving our customers happy with the support they receive when they contact us. • Top notch customer service over the phone, through email, and chat is our priority. • In this role, you’ll be on the front lines speaking with new or returning customers, answering their questions or concerns. • You’ll have to break out your creativity, and curiosity, while leveraging your innate empathy, to leave each customer feeling positive and satisfied after every interaction.

Role Description Supports the IRB Services team in the review of incoming submissions, meeting assignments and informed consent form (ICF) preparation. Job Duties & Responsibilities - Support IRB meeting preparation and coordination: - Review submissions for full board assignment to ensure readiness for review - Assign submissions to upcoming IRB meetings, as directed - Send assignments and assignment updates to reviewers in CIRBI - Send clarifications between Client Services and Board reviewers in collaboration with Senior Meeting Coordinator - Assist with preparation of Meeting and Postmeeting ICFs, as directed - Assist with preparing meeting determinations in collaboration with Senior Meeting Coordinator - Conduct an accurate pre-review of new and revised consent forms in regulatory compliance with applicable FDA, HHS, Health Canada, TCPS2 regulations, ICH GCP guidance, and operational compliance with Advarra Standard Operating Procedures and Work Instructions - Edit new and revised consent forms to ensure regulatory compliance and alignment with Advarra operational standards - Apply negotiated language to consent form documents as required by client agreements documented in mandatory language documents or MLD’s - Collaborate with Board members and staff to include all necessary edits to the consent form from the various stakeholders - Complete informed consent quality control check for self and others - Maintain and increase individual regulatory knowledge to assist with organizational compliance - Maintain and increase knowledge of U.S. and/or Canadian Federal Regulations and Guidelines in the area of Human Subject Protections, drug research, device research, and cosmetic research - Complete standard Human Subjects Research Training, such as CITI, on a repeating cycle determined by management - Complete organizational training as required by management - Attend a minimum of four IRB meetings per month to enhance knowledge and understanding of IRB processes - Offers process improvement suggestions to management - Other duties as assigned Qualifications - 1+ year of IRB or clinical research experience in addition to a bachelor’s degree OR 4+ years of IRB or clinical research experience in addition to an associate’s degree Preferred Qualifications - Bachelor's degree - Proficient with MS Word and Outlook - Familiar with Excel, PowerPoint, direct messaging applications such as Slack, remote meeting applications such as Zoom or RingCentral, and web-based proprietary software - Basic knowledge of Federal laws and guidelines pertaining to Human Subjects Research Protection - Communicate clearly and professionally in English, both verbal and written - Confident with public speaking - High level of professionalism - Able to edit technical and/or medical documents using current software/platforms - Able to convert technical/medical information to lay terms - Able to read and comprehend advanced technical/medical documents - Able to compose business text such as letters, memos, and e-mails; edit, revise, correct, proofread - Highly organized and efficient; Process and procedure oriented - Able to provide focused and accurate work with a high attention to detail under time constraints - Able to manage conflicting demands and priorities - Able to work remotely and/or work with remote workers using the latest technology platforms - Dependably produces high quality work Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation - Regularly carry, raise, and lower objects of up to 10 Lbs. - Learn and comprehend basic instructions - Focus and attention to tasks and responsibilities - Verbal communication; listening and understanding, responding, and speaking Pay Transparency Statement The base salary range for this role is $54,029 - $89,158. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

• You manage external suppliers, determine order quantities, and actively track orders. • You are responsible for stock management and ensure optimal allocation of inventory across different sales channels. • You work closely with Demand Planning, Commercial, and Logistics to ensure a smooth supply chain. • You maintain direct communication with external suppliers and build sustainable relationships. • You take ownership of core operational processes and independently drive improvements.

• Act as the primary digital advisor for assigned dealers, driving adoption and success across sponsored digital programs. • Partner with District Sales and Aftersales Managers to identify opportunities that boost dealer engagement and performance. • Coach dealers on customer acquisition, retention, and satisfaction through cutting-edge digital strategies. • Conduct digital assessments, review KPIs, and develop actionable plans to improve results. • Coordinate website customizations, resolve vendor issues, and quarterback technical support requests. • Lead execution of divisional go-to-market strategies across key digital areas: Websites & digital advertising, Consumer marketing, Lead management, Service optimization, Social media & reputation management, Digital signage and more.