• Define coverage standards and market approach for each class of business within your product family • Serve as the final technical reference for complex risk placement, carrier selection, and coverage questions across the retail channel • Identify coverage gaps and completion needs across our customer base and develop strategies to address them • Review product materials, agent-facing content, and marketing collateral for regulatory accuracy and E&O exposure before distribution • Monitor changes in carrier guidelines and market standards that affect your product family and ensure distribution practices remain compliant • Serve as the internal compliance voice for your product family in cross-functional conversations • Serve as the primary on-demand technical resource for the agent channel – the person agents reach when a risk is unfamiliar or a placement is complex • Develop training programs, proficiency benchmarks, and reference tools that elevate agent performance across your product family • Build the knowledge frameworks that our AI and technology team will use to create scalable agent support tools • Work alongside our marketing team to develop accurate, compelling product content and campaign strategy for each class of business in your family • Partner with program managers on new product launches, capacity negotiations, and carrier relationship management within your product family • Serve as the insurance voice in cross-functional planning conversations, ensuring technical accuracy across product development, marketing, and distribution • Work directly with our AI and automation team to translate your expertise into scalable technology solutions, workflow automations, intelligent lead routing, and agent support tools • Serve as the technical knowledge source that our systems team builds on top of, ensuring the intelligence we encode is accurate and commercially sound • Required to perform other duties as requested, directed, or assigned

• Plan, prepare, and implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences • Identify, select, create, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs • Assist in assessing changing curricular needs and offer plans for improvement • Maintain effective and efficient record-keeping procedures • Provide a positive environment in which students are encouraged to be actively engaged in the learning process • Communicate with students, parents, and internal and external professionals within established timelines • Collaborate with peers to enhance the instructional environment for students by participating in activities which include, but are not limited to, team teaching, meetings, staff development, communities of practice, and various committees • Model professional and ethical standards when dealing with students, parents, peers, and community members • Ensure that student growth and achievement are continuous and appropriate for age group, subject area, and/or program classification • Establish and maintain cooperative working relationships with students, parents, schools, and colleagues measured by FLVS district/school survey results • Meet specific course and school-wide student performance goals • Demonstrate gains in student performance • Participate in research and presentations about online teaching; this may include activities such as, authoring articles, hosting workshops, sharing of information for professional growth, and student outreach events and activities • Participate in blended learning models, which include both online and classroom instruction and interaction with students at various schools and districts across the state; may be required to report to an assigned school • May be responsible for instructional tutoring • Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

• Provide an educational atmosphere where students have the opportunity to fulfill their potential for intellectual, emotional, physical, and psychological growth. • Organize and implement an instructional program that results in students achieving academic success in accordance with FLVS and state policies and laws. • Plan, prepare, and implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences. • Identify, select, create, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs. • Assist in assessing changing curricular needs and offer plans for improvement. • Maintain effective and efficient record-keeping procedures. • Provide a positive environment in which students are encouraged to be actively engaged in the learning process. • Communicate with students, parents, and internal and external professionals within established timelines. • Collaborate with peers to enhance the instructional environment for students by participating in activities which include, but are not limited to, team teaching, meetings, staff development, communities of practice, and various committees. • Model professional and ethical standards when dealing with students, parents, peers, and community members. • Ensure that student growth and achievement are continuous and appropriate for age group, subject area, and/or program classification. • Establish and maintain cooperative working relationships with students, parents, schools, and colleagues measured by FLVS district/school survey results. • Meet specific course and school-wide student performance goals. • Demonstrate gains in student performance.

• Respond to participants' inquiries regarding their employer-provided group insurance plans. • Help clients understand their insurance coverage. • Provide general information about the organization. • Refer clients to specialists when necessary. • Receive, understand, and resolve complaints, proposing appropriate solutions. • Provide support and guidance while adhering to internal policies. • Perform other related duties as assigned by the service manager. • Maintain strong customer relationships through follow-up. • Identify and recommend improvements to optimize our services. • Comply with the information security policy to ensure the availability, integrity, and confidentiality of all data in any form (text, graphic, audio, visual, digital, etc.). • Other duties as required.