• Respond to participants' inquiries regarding their employer-provided group insurance plans. • Help clients understand their insurance coverage. • Provide general information about the organization. • Refer clients to specialists when necessary. • Receive, understand, and resolve complaints, proposing appropriate solutions. • Provide support and guidance while adhering to internal policies. • Perform other related duties as assigned by the service manager. • Maintain strong customer relationships through follow-up. • Identify and recommend improvements to optimize our services. • Comply with the information security policy to ensure the availability, integrity, and confidentiality of all data in any form (text, graphic, audio, visual, digital, etc.). • Other duties as required.

Role Description Presta assistência aos clientes através de uma fila de ligações telefônicas e sistemas de chamados de suporte. Desenvolve e mantém relações positivas com os clientes. Responde às dúvidas dos clientes sobre produtos, recursos e/ou serviços da empresa. Executa soluções simples para problemas técnicos. Encaminha os problemas para especialistas internos conforme o necessário para garantir uma resolução rápida e eficaz. Qualifications - Experiência em atendimento ao cliente. - Habilidade em resolver problemas técnicos simples. - Capacidade de desenvolver relações positivas com os clientes. Requirements - Disponibilidade para trabalhar em horários flexíveis. - Boa comunicação verbal e escrita. - Conhecimento sobre produtos e serviços da empresa. Benefits - Ambiente de trabalho colaborativo. - Oportunidades de crescimento e desenvolvimento profissional. - Valorização da diversidade e inclusão. Company Description A Diebold Nixdorf é uma empresa global que opera em múltiplas localidades e entidades. Com mais de 23.000 colegas de equipe em mais de 130 países, aproveitamos tecnologias futuras para oferecer experiências personalizadas e seguras ao consumidor que conectam as pessoas ao comércio. Nossa cultura é alimentada por nossos valores de colaboração, determinação, urgência, disposição para a mudança e responsabilidade.

Role Description The CAD Drafter 1 will support NTS Engineering and process facilities with sustainable CAD drafting and drawing/design management activities, along with supporting engineering project needs across the company. - Work with Engineers and Salesmen to develop basic engineering plans and Sales drawings. - Prepare drawings from rough sketches, notes, marked-up prints, written/verbal instructions with CAD, and other design software. - Translate existing plans into NTS formats. - Develop new drawing methods/processes. Qualifications - High School Diploma: associate/technical degree preferred. - Minimum (1) one year's experience as a CAD drafter. Requirements - Basic knowledge of AutoCAD and REVIT. - Basic knowledge of all NTS equipment. - Proficient in researching the current state of CAD practice. - Basic knowledge of the OSHA and applicable state and local requirements relative to Trench and Excavation Shoring and Shielding.

• Communicates with insureds, injured workers, agents, brokers, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information to determine coverage/compensability, facts of loss, and degree of liability/exposure. • Administers the delivery of timely, appropriate and accurate indemnity and medical benefits. • Evaluates claim exposure, negotiate and resolve claims. Works closely with defense counsel on litigated cases and attend mediation, arbitration, and hearings, as necessary. Develops litigation plan with defense counsel and tracks adherence to plan in order to control legal expenses and assure effective resolution. • Works closely with insureds and employees making visitations and presentations as needed to facilitate partnership approach to claims handling. • Maintains quality claim files in accordance with appropriate best practices, and other company procedures. • Implements Managed Care strategies, coordinate rehabilitation or medical management, process bills, review all mail through Image Right, and monitor progress as appropriate. • Interacts with State and Federal Boards and Commissions, while establishing and maintaining proper reserves, as appropriate. • Serves as a mentor and helps prepare/train the less experienced Claim Department representatives. • Keeps up-to-date on State laws and Company procedures relating to various claims; educates injured worker and/or insured on same. • Prepares and presents files for Agent/Broker Reviews and Insured File Review. • Understands medical terminology and standard medical procedures as they pertain to worker’s compensation, U.S. Longshoreman’s and Jones Act claims. • Participates in in-house and outside training programs to keep up-to-date on relevant issues/topics. • Maintains a working knowledge of all computer systems currently in use. • Travels throughout States as required to handle claims inventory assigned. • Continues education in claims through Associate in Claims or Claims Law (AEI) courses.