Role Description The CAD Drafter 1 will support NTS Engineering and process facilities with sustainable CAD drafting and drawing/design management activities, along with supporting engineering project needs across the company. - Work with Engineers and Salesmen to develop basic engineering plans and Sales drawings. - Prepare drawings from rough sketches, notes, marked-up prints, written/verbal instructions with CAD, and other design software. - Translate existing plans into NTS formats. - Develop new drawing methods/processes. Qualifications - High School Diploma: associate/technical degree preferred. - Minimum (1) one year's experience as a CAD drafter. Requirements - Basic knowledge of AutoCAD and REVIT. - Basic knowledge of all NTS equipment. - Proficient in researching the current state of CAD practice. - Basic knowledge of the OSHA and applicable state and local requirements relative to Trench and Excavation Shoring and Shielding.

• Communicates with insureds, injured workers, agents, brokers, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information to determine coverage/compensability, facts of loss, and degree of liability/exposure. • Administers the delivery of timely, appropriate and accurate indemnity and medical benefits. • Evaluates claim exposure, negotiate and resolve claims. Works closely with defense counsel on litigated cases and attend mediation, arbitration, and hearings, as necessary. Develops litigation plan with defense counsel and tracks adherence to plan in order to control legal expenses and assure effective resolution. • Works closely with insureds and employees making visitations and presentations as needed to facilitate partnership approach to claims handling. • Maintains quality claim files in accordance with appropriate best practices, and other company procedures. • Implements Managed Care strategies, coordinate rehabilitation or medical management, process bills, review all mail through Image Right, and monitor progress as appropriate. • Interacts with State and Federal Boards and Commissions, while establishing and maintaining proper reserves, as appropriate. • Serves as a mentor and helps prepare/train the less experienced Claim Department representatives. • Keeps up-to-date on State laws and Company procedures relating to various claims; educates injured worker and/or insured on same. • Prepares and presents files for Agent/Broker Reviews and Insured File Review. • Understands medical terminology and standard medical procedures as they pertain to worker’s compensation, U.S. Longshoreman’s and Jones Act claims. • Participates in in-house and outside training programs to keep up-to-date on relevant issues/topics. • Maintains a working knowledge of all computer systems currently in use. • Travels throughout States as required to handle claims inventory assigned. • Continues education in claims through Associate in Claims or Claims Law (AEI) courses.

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 • Collect important information to understand client needs and assess how the firm can help. 📝 • Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 • Complete legal forms and manage records of customer interactions. 📋 • Schedule and coordinate consultations with legal experts. 📅 • Follow up with clients to ensure their needs are met or provide additional support. 🔄 • Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

• Serve as a key support member of the Essendant Digital marketplace team • Improve marketplace product listings by partnering with Content, Merchandising, and Channel teams • Monitor policy violations and listing removal notifications • Review Voice of the Customer metrics • Monitor seller feedback, customer reviews, and return-related feedback • Monitor pricing alerts and discrepancies • Assist in tracking Seller Fulfilled Prime performance metrics • Prepare and maintain reports, records, and documentation