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Stafi

Spend time on what matters.

Intake Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Guatemala

Posted

11 hours ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSpanish

Job Description

Intake Specialist

Stafi

β€’ Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🀝 β€’ Collect important information to understand client needs and assess how the firm can help. πŸ“ β€’ Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. πŸ’¬ β€’ Complete legal forms and manage records of customer interactions. πŸ“‹ β€’ Schedule and coordinate consultations with legal experts. πŸ“… β€’ Follow up with clients to ensure their needs are met or provide additional support. πŸ”„ β€’ Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. πŸ“‘

Job Requirements

  • Holds a bachelor’s degree. πŸŽ“
  • Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. πŸ’Ό
  • Is proficient in managing calendars and information flow with accuracy and efficiency. πŸ“†βœ‰οΈ
  • Has previous experience in sales, customer service, or a legal background (preferred). πŸ…
  • Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. πŸ—£οΈβœοΈ
  • Demonstrates excellent organizational and time-management skills. πŸ…
  • Maintains discretion and confidentiality when handling sensitive information. πŸ”’
  • Permanently resides in Latin America. 🌍
  • Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. πŸ’»

Benefits

  • Biweekly Payments: Guaranteed with no deductions from our end. πŸ’Ž
  • Long-Term Opportunities: Build a lasting professional relationship with us. πŸ†
  • Fully Remote: Work from the comfort of your homeβ€”no onsite travel required. 🏑
  • Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. πŸ–οΈ
  • Wellness Support: Access in-house psychological and wellness coaching services. 🌱
  • Professional Growth: Free training, language improvement sessions, and coaching programs. πŸ“š
  • Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. πŸŽ“

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