Role Description Sepro America is looking for a Field Service Technician to support customers across North America with robotic automation installations, startups, troubleshooting, repairs, preventive maintenance, and technical support. This is a remote, field-based position. The ideal candidate will be located in Texas, Arizona, or New Mexico and live within a reasonable drive of a major airport. Preferred locations include: - Dallas/Fort Worth, TX - Houston, TX - Austin, TX - San Antonio, TX - Phoenix, AZ - Tucson, AZ This is not a desk-based technician role. You will be in the field working directly with customers, helping get equipment installed, repaired, and running properly. You will represent Sepro on-site, often when customers need a quick, professional, and practical solution. What You’ll Do - Performing robot startups, installations, service calls, repairs, and preventive maintenance - Validating mechanical installation, cable positioning, electrical connections, and robot functionality - Testing robot interfaces with presses, automation equipment, and peripheral devices - Troubleshooting electrical, mechanical, pneumatic, programming, and controls-related issues - Supporting customers with robot operation, programming, and maintenance questions - Providing on-site customer training for operators and maintenance personnel - Assisting customers remotely through technical support calls when needed - Preparing accurate service reports and documenting product modifications or technical issues - Working safely and professionally in customer manufacturing environments Qualifications - Experience with industrial automation, robotics, or similar equipment - Electrical, mechanical, pneumatic, and controls troubleshooting - PLC interfaces, wiring schematics, and electrical drawings - Startup, installation, service, or maintenance of industrial equipment - Customer-facing field service work - Basic programming or robot programming experience - Hand tools, power tools, diagnostic equipment, and field service documentation - An associate degree in electrical engineering, mechatronics, automation, robotics, or a related technical field is helpful, but hands-on experience is just as important. Requirements - Ability to work independently and think through technical problems - Clear communication with customers - Willingness to learn, travel, document work, and take ownership of the service experience Benefits - Medical, dental, and vision insurance - Paid vacation and holidays - Short-term disability, long-term disability, and life insurance - 401(k) retirement plan - Company-paid travel expenses - Training and development opportunities Company Description Sepro is a global leader in robotic automation for the plastics industry. Our technicians are a critical part of the customer relationship. When a robot needs to be installed, started up, repaired, or brought back into production, our service team is the group customers count on. If you like solving technical problems, working with automation, traveling, and being trusted to represent the company in the field, this could be a strong fit. Sepro America, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, or any other legally protected status.

• Conduct detailed onsite surveys in industrial environments to gather critical installation and asset information, including machine specifications, asset criticality, sensor type and placement recommendations, environmental considerations, network requirements, and other facility details necessary to support successful deployment of the Waites system. • Assess client needs and environment, apply Waites product and system knowledge, solution installation needs, etc. • Bring a consultative, solutions-oriented mindset to customer interactions by identifying opportunities to improve asset reliability and maintenance practices. • Support domestic and international sensor installations as needed, partnering with internal teams to ensure installations are completed safely, efficiently, and according to Waites standards. • Accurately document site assessments, installation details, machine information, and customer requirements, maintaining detailed records that support deployment, service delivery, and future customer engagements. • Assume ownership of your own schedule including efficiently procuring travel accommodations and ensuring your deliverables are on time and thorough. • Collaborate with cross-functional teams to develop and refine processes that optimize the efficiencies and effectiveness. • Identify and escalate issues, needs, and opportunities to other departments such as Customer Success, Sales, and Engineering as required to enhance the customer experience and project success. • Focus on ensuring exceptional customer delight at every visit, addressing customer needs and concerns, and maintaining open lines of communication. • Adapt to evolving company needs and take on additional responsibilities as required to support the department's success.

• Installation, configuration, and commissioning of Agilent instrumentation • Performing preventive maintenance, troubleshooting, and repairs • Advising clients on best practices and service plans • Providing application-level support and training to customers

• Install, commission, calibrate, maintain, and repair Biotage laboratory instruments. • Perform preventative maintenance and corrective service activities to ensure optimal instrument performance. • Troubleshoot mechanical, electrical, and basic software issues both on-site and remotely. • Deliver prompt and effective technical support to maximize instrument uptime and customer satisfaction. • Build and maintain strong relationships with customers across pharmaceutical, biotechnology, and academic organisations. • Provide user training and operational guidance to ensure customers achieve maximum value from their Biotage systems. • Respond to service enquiries in a professional and timely manner. • Maintain accurate service documentation and reporting using company systems. • Manage spare parts inventory and support effective service planning activities. • Support service contract, warranty, and preventative maintenance programmes. • Identify opportunities to expand service offerings, including preventative maintenance contracts and instrument upgrades. • Collaborate with the local sales team by providing technical expertise and customer support. • Contribute to customer retention, service excellence, and revenue growth.