Sepro America Llc

Role Description Sepro America is looking for a Field Service Technician to support customers across North America with robotic automation installations, startups, troubleshooting, repairs, preventive maintenance, and technical support. This is a remote, field-based position. The ideal candidate will be located in Texas, Arizona, or New Mexico and live within a reasonable drive of a major airport. Preferred locations include: - Dallas/Fort Worth, TX - Houston, TX - Austin, TX - San Antonio, TX - Phoenix, AZ - Tucson, AZ This is not a desk-based technician role. You will be in the field working directly with customers, helping get equipment installed, repaired, and running properly. You will represent Sepro on-site, often when customers need a quick, professional, and practical solution. What You’ll Do - Performing robot startups, installations, service calls, repairs, and preventive maintenance - Validating mechanical installation, cable positioning, electrical connections, and robot functionality - Testing robot interfaces with presses, automation equipment, and peripheral devices - Troubleshooting electrical, mechanical, pneumatic, programming, and controls-related issues - Supporting customers with robot operation, programming, and maintenance questions - Providing on-site customer training for operators and maintenance personnel - Assisting customers remotely through technical support calls when needed - Preparing accurate service reports and documenting product modifications or technical issues - Working safely and professionally in customer manufacturing environments Qualifications - Experience with industrial automation, robotics, or similar equipment - Electrical, mechanical, pneumatic, and controls troubleshooting - PLC interfaces, wiring schematics, and electrical drawings - Startup, installation, service, or maintenance of industrial equipment - Customer-facing field service work - Basic programming or robot programming experience - Hand tools, power tools, diagnostic equipment, and field service documentation - An associate degree in electrical engineering, mechatronics, automation, robotics, or a related technical field is helpful, but hands-on experience is just as important. Requirements - Ability to work independently and think through technical problems - Clear communication with customers - Willingness to learn, travel, document work, and take ownership of the service experience Benefits - Medical, dental, and vision insurance - Paid vacation and holidays - Short-term disability, long-term disability, and life insurance - 401(k) retirement plan - Company-paid travel expenses - Training and development opportunities Company Description Sepro is a global leader in robotic automation for the plastics industry. Our technicians are a critical part of the customer relationship. When a robot needs to be installed, started up, repaired, or brought back into production, our service team is the group customers count on. If you like solving technical problems, working with automation, traveling, and being trusted to represent the company in the field, this could be a strong fit. Sepro America, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, or any other legally protected status.