Role Description Rugby Travel Ireland is seeking an Operations Executive within our Team Tours division. This role involves working remotely with our team based in Ireland, focusing on team tours for clubs and schools. - Support colleagues administratively as required. - Develop client relationships and provide consistent, quality service. - Work closely with suppliers to obtain the best rates and services. - Create client proposals and accurate costings. - Maintain excellent relationships with clients and suppliers. - Source and book flights using available tools. - Agree financial reconciliation of bookings with the line manager. - Work professionally with colleagues. - Produce detailed costings for clients using briefs from the sales team or clients. - Manage bookings/accounts from confirmation through planning and implementation. - Communicate with clients daily via phone, email, and face-to-face meetings. - Issue contracts or booking forms, considering supplier deadlines. - Follow up on client proposals and keep progress reports. - Ensure client expectations are met at the highest delivery level. - Meet turnaround times as per agreed policies or with the client or line manager. - Learn to use operational and financial systems for quotes, contracts, and itineraries. - Maintain data in operational systems. - Deliver all documentation accurately and timely. - Comply with the requirements of the Irish Aviation Authority. - Understand RTI policies and procedures. - Good knowledge of Microsoft Office packages including Excel, Word, Outlook, and SharePoint. - Follow administrative procedures as outlined by the Company. Qualifications - Matric/Grade 12. - Experience in Tour Operations. - Proven experience in setting up new operations procedures and systems, preferably in event services. - Experience in identifying and implementing training requirements. - Experience in setting up new processes on a global scale. Requirements - Achieve profit margins as directed. - Attention to detail. - Positive, flexible, and organized approach to tasks. - Consistent high levels of accuracy. - Manage client expectations effectively. - Ability to multitask while prioritizing effectively. - Willingness to work long hours prior to tour departures, including weekends and public holidays. Benefits - Opportunity to work remotely. - Dynamic work environment within a growing team. - Chance to make a real difference in the team tours division.

• Review and assess program applications for completeness and eligibility against program requirements. • Respond to applicant inquiries and support email communications. • Track application status and maintain accurate records in internal trackers. • Support updates and improvements to tracking tools and processes. • Provide general administrative and operational support to the team.

Role Description Cohere’s Service Operations team is responsible for ensuring that our healthcare partners are supported throughout their lifecycle of using the platform. The RN Supervisor, Clinical Operations position is a crucial role in our organization. In this role, you are responsible for coaching, mentoring, evaluating and developing the RN Reviewer team. The RN Supervisor will use established operational tools to ensure all RN staff are meeting or exceeding performance metrics and quality standards established by the leadership team. As an RN Supervisor, you will work closely with the leadership team at Cohere and report to the Director/Manager of Clinical Operations. You will be responsible for providing daily operational guidance to the RN Reviewers to allow them to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing clinical team. The RN Supervisor will be highly organized in order to plan daily operational activities and provide oversight of the RN Reviewer team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do: - Oversee the RN Reviewer team including one RN Team Lead - Establish a plan for the day and communicate to all staff daily - Manage the daily timeliness report and ensure all cases meet expected turnaround times - Monitor the nurse productivity reports daily and provide feedback to the nurses, managing performance to ensure consistency - Lead weekly team meetings - Capture process efficiency ideas from the team and work with the appropriate stakeholders to recommend and lead changes needed to improve nurse efficiency - Meet individually with all direct reports on bi-weekly cadence to develop solid work relationships with each team member and to share any performance feedback, positive and constructive - Working with the RN Reviewer Leads, track hourly nurse productivity, keeping the Director/Manager informed on productivity results as needed - Train and Develop new RNs who join the team - Oversee daily newsletter publication - May be asked to help with other projects as needed Qualifications - Registered Nurse with an active and unencumbered license to practice - 2-3 years of supervisory/management experience - Knowledge of NCQA/CMS requirements - Experience using MCG, CMS NCDs/LCDs, clinical criteria guidelines - Prior Authorization or Utilization Management experience - Excellent computer skills and familiarity with a Mac - Experience supervising and training in a remote work environment - The ability to work 10am-7pm or 11am-8pm EST Benefits - 💻 Fully remote opportunity with about 5% travel - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program - 📈 401K retirement plan with company match; flexible spending and health savings account - 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays - 👶 Up to 14 weeks of paid parental leave - 🐶 Pet insurance Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager and Behavioral Interview - *Subject to change

Role Description The Senior Operations Specialist is the senior individual contributor in the Operational Readiness & Implementation team. This role owns end-to-end delivery of ORI's initiatives — including product launches, growth campaigns, and brand partnerships — while serving as the team's primary subject matter authority and a key advisor to the Manager. This role operates with a high degree of autonomy. The Senior Operations Specialist owns the project plan, drives cross-functional alignment, and is accountable for delivery quality from intake through post-launch stabilization. They are not handed a playbook — they build it. They do not escalate most problems — they solve them. The Senior Ops Specialist is also responsible for the day-to-day direction of the Operations Specialist, providing guidance on task execution, initiative context, and professional development without formal management authority. Qualifications - 3-5 years experience in operations, member operations, program management, implementation, healthcare operations, or operational strategy. - Demonstrated track record of owning and delivering complex, cross-functional initiatives independently. - Deep experience designing operational enablement programs such as SOPs, playbooks, and training frameworks at scale. - Strong executive communication skills; able to synthesize complexity and present clearly to senior audiences. - Strong risk management and systems-thinking capability. - Experience providing informal guidance or direction to junior team members. - High comfort with ambiguity; proven ability to create structure and drive clarity where none exists. - Experience in a high-growth, fast-paced environment with competing priorities and evolving workstreams. Requirements - End-to-End Initiative Ownership - Own project plans for ORI initiatives from intake through post-launch review — defining scope, milestones, dependencies, success criteria, and risk posture. - Serve as the primary point of accountability for delivery quality and on-time execution across assigned programs. - Proactively identify and resolve cross-functional blockers before they impact launch readiness. - Make judgment calls on prioritization, scope management, and risk mitigation within their portfolio. - Operational Readiness Strategy & Risk Assessment - Lead structured impact assessments across workflows, tooling, staffing, SLAs, and member experience. - Develop and maintain risk-based readiness frameworks and launch checklists. - Identify operational failure points and own the mitigation strategy. - Provide formal readiness assessments and go/no-go recommendations to the Manager. - Subject Matter Authority - Serve as the team's deepest SME across all active ORI initiatives — product launches, growth programs, and brand partnerships. - Translate complex operational requirements into clear, actionable guidance for stakeholders at all levels. - Maintain comprehensive institutional knowledge of ORI's initiative portfolio. - Represent ORI as the expert voice in cross-functional planning sessions and executive reviews. - Enablement Architecture - Own ORI's enablement infrastructure — SOPs, playbooks, launch readiness checklists, and training programs for ops stakeholders. - Ensure enablement materials are scalable, evergreen, and built for teams that will execute independently after handoff. - Identify systemic gaps in documentation coverage and develop solutions proactively. - Set the quality standard for enablement outputs across the team. - Cross-Functional Leadership & Stakeholder Engagement - Influence upstream decisions — in product, marketing, and partnerships — that have downstream operational implications. - Advocate for ORI's priorities and capacity in planning forums and stakeholder discussions. - Team Mentor - Provide day-to-day guidance and task direction to the Operations Specialist. - Serve as a thought partner and sounding board when the OS navigates complex or novel situations. - Model strong project management practices, documentation standards, and cross-functional communication norms. - Performance Monitoring & Continuous Improvement - Lead root cause analyses for operational breakdowns. - Drive post-launch stabilization and time-to-stability improvements. - Recommend process, staffing, or tooling adjustments based on performance data. - Decision Rights & Accountability - Owns end-to-end delivery accountability for assigned initiatives. - Makes independent judgment calls on prioritization, scope, and risk mitigation. - Advises the Manager on go/no-go readiness, resourcing gaps, and team capacity. - Resolves most issues autonomously; escalates only the highest-severity risks. Benefits - Competitive salary and benefits package. - Flexible working hours. - Dynamic work environment where creativity and innovation are encouraged.