Via logo
Via

Changing the way customers and eCommerce businesses build relationships through mobile marketing tools!

Partner Success Manager

Location

Arizona + 3 moreAll locations: Arizona | California | Colorado | Washington

Posted

16 hours ago

Salary

$85K - $110K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Partner Success Manager

Via

• Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership • Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities • Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth • Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth • Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio • Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services

Job Requirements

  • 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
  • Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations
  • An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
  • A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots
  • An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor.

Benefits

  • Free medical plans
  • 401K matching

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