• Manage a portfolio of mid-market accounts within an assigned territory • Identify, develop, and close expansion opportunities • Act as the Commercial Quarterback coordinating with Customer Success Coaches, Solution Consultants, Solution Delivery, Marketing, and Renewal Specialists • Build and execute account growth plans in partnership with cross-functional teams • Serve as the primary commercial point of contact engaging stakeholders across business levels

• End-to-end ownership of a set of strategic partnerships with LLMs, Hyperscalers, AI developer tools, data platforms and niche providers who can fill product gaps. • Market analysis and due diligence, with emphasis on quantitative support for new partnerships and market entries. • Deal structuring and negotiation: term sheets, rev share, data licensing, API embedding, pipeline and revenue commitments • Expand and elevate Mixpanel exposure within our newest strategic partners; driving alignment up to, and including, C-level relationships • Work closely with Channel & Enablement teams seamless handoffs, as needed, around GTM execution: co-sell motions, joint pipeline, co-marketing in service of revenue or branding • Inbound partner management — screen fast, route correctly, don't let it become a distraction • Own the room with cross-functional stakeholders including Product, Engineering, Sales, and Legal to close and activate partnerships • Design and execute unique playbooks with partners with aligned, committed outcomes; not a rinse and repeat of collateral creation, account mapping and team socialization • Collaborate with marketing & demand gen teams to launch partnerships and campaigns designed to spread awareness and drive pipeline • Define and evangelize the value proposition with partners; what are we doing together, why and who should care; Product Marketing is there for support, but this is yours to own.

• Lead meetings with the client, to provide reports related to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements • Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested • Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations • Identify client churn risks to develop solution strategies with internal teams and service resources • Advocate for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met • Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution • Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements • Collaborate with Strategic Advisors / vCIO to help develop the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client’s planning and budget cycles • Maintain Knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services • Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for check-ins and during onboarding process when necessary • Contribute to client documentation with accuracy and ensure data integrity • Ongoing participation in internal meetings such as huddles, L10s, training and company meetings • Utilize automated systems when applicable to manage agreement reconciliation to ensure accurate billing • Review and investigate invoices when necessary to ensure accuracy before approving - address invoice questions and concerns from clients. • Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams • Additional duties as assigned

• Lead meetings with the client, to provide reports related to issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements • Prepare and review reports and metrics utilizing internal tools to present and share with the client as requested • Measure client satisfaction, set and manage client expectations, discuss service agreements, and help manage client vendor relations • Identify client churn risks to develop solution strategies with internal teams and service resources • Advocate for the client in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure client deadlines are met • Assist with change management processes for the client, document escalations, and participate in internal meetings for effective resolution • Participate in major incident response by coordinating resolution efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with internal and external teams to analyze operations and identify efficiency improvements • Collaborate with Strategic Advisors / vCIO to help develop the strategic plan for clients by assisting with agreement updates, as well as help with workstation replacement strategy and client’s planning and budget cycles • Maintain Knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services • Assist with the onboarding and offboarding process for new clients and assist with client presentations and introductions to the VC3 way including meeting with clients at their office for check-ins and during onboarding process when necessary • Contribute to client documentation with accuracy and ensure data integrity • Ongoing participation in internal meetings such as huddles, L10s, training and company meetings • Utilize automated systems when applicable to manage agreement reconciliation to ensure accurate billing • Review and investigate invoices when necessary to ensure accuracy before approving - address invoice questions and concerns from clients. • Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams • Additional duties as assigned