• Respond to complaints and queries engaging the online audience • Ensure a welcoming and judgment-free environment • Review graphic images and written content to ensure guidelines compliance • Connect with brand's audiences for the French Canadian markets

• Moderating and responding to comments across our clients' social channels using their unique brand voice. • Writing thoughtful, engaging content to spark conversations and drive engagement. • Ensuring online communities are safe, respectful, and aligned with client guidelines. • Escalating issues, insights, or trends to the internal team when needed. • Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

• Develop and execute a content calendar across all platforms aligned with marketing goals and seasonal demand • Collaborate with the Marketing Director on content ideas, strategy is always top of mind • Create posts, stories, reels, and short-form video content that resonates with homeowners • Write captions that sound human, not corporate • Repurpose content across platforms to maximize reach • Manage 15 location-specific accounts across Facebook and Instagram • Build and grow our TikTok presence • Develop a YouTube strategy for long and short-form content • Establish and manage presence on Reddit, Nextdoor, and Facebook Groups • Edit short-form video for Reels, TikTok, YouTube Shorts, and Stories • Coordinate with field teams to capture before/after shots, testimonials, and day-in-the-life content • Create graphics and visual assets for posts and promotions • Respond to comments, DMs, and reviews across all platforms promptly • Monitor brand mentions and turn positive interactions into shareable content • Track performance metrics and build weekly and monthly reports • Use data to drive content decisions and identify competitive opportunities

Role Description Responsible for content strategy, content writing, social media management, recruiting content, employer branding, community engagement, and performance reporting. - Content calendar management - Social media publishing - Employee spotlight campaigns - Parent success stories - Review generation campaigns - Newsletter creation - Blog repurposing - Community outreach promotion - Analytics and reporting Qualifications - 2+ years of experience in social media management, content creation, or digital marketing. - Excellent written English and content writing skills. - Experience managing social media platforms and content calendars. - Strong understanding of social media engagement and audience growth strategies. - Ability to create recruiting, employer branding, and community-focused content. - Experience developing newsletters, success stories, and promotional campaigns. - Strong organizational skills with the ability to manage multiple projects and deadlines. - Comfortable tracking performance metrics and preparing monthly reports. - Proficiency with social media scheduling and analytics tools. - Creative, detail-oriented, and able to maintain brand consistency across all content. - Comfortable working U.S. hours. Requirements - Remote work from home. Benefits - Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.