Innosphere

• Maintain and enhance an existing internal audit and code-modification platform. • Support, troubleshoot, and optimize GitLab CI/CD pipelines, merge request workflows, and pipeline execution processes. • Improve operational reliability, system performance, and platform stability through targeted enhancements. • Support LLM-driven and agentic workflows, including prompt execution, input/output validation, and deterministic processing patterns. • Implement and improve observability capabilities, including logging, telemetry, run tracking, debugging, and operational visibility. • Enhance developer experience for reviewing automated code changes, generated merge requests, and codemod outputs. • Assist engineering teams with platform usage, issue resolution, and workflow improvements. • Execute backlog items independently while working within the existing architecture and technical framework. • Collaborate with stakeholders to translate business and engineering requirements into practical platform improvements. • Review and improve generated code changes and automated remediation outputs to ensure quality and reliability.

• Designing, building, and deploying solutions that increase product reliability and organizational efficiency • Motivating and guiding the creation of effective CI/CD pipelines • Providing mentorship and insight into DevSecOps best-practices • Working with product teams to expose their requirements and support the above • Improving reliability via root cause analyses, post-mortems, and using code to prevent recurrence • Implementing effective monitoring and security scanning • Assisting support teams in resolving issues • Demonstrating and evangelizing state of the art technologies and practices that can be used to build and improve better workflows • Discovering and implementing automation to reduce manual support requirements • Providing emergency after-hours support if needed

• Collaborate with customers and stakeholders to uncover real problems worth solving. • Define and measure product success based on meaningful customer and business impact, not just feature delivery. • Rapidly test and iterate on ideas with users to ensure we are building what matters most, reducing risk before full investment. • Work closely with engineering, design, and other partners to integrate diverse perspectives and expertise at every stage. • Stay informed on trends, customer needs, and the evolving competitive landscape. • Use analytics to guide product decisions, set KPIs, and drive continuous improvement. • Act as the voice of the user, advocating for their needs throughout the product lifecycle. • Partner with marketing, sales, and customer success to ensure strong launch execution and drive broad customer adoption. • Use AI-powered tools to accelerate prototyping, produce high-quality deliverables, and drive efficient execution across product workflows.

• Provide expert-level support to resolve complex technical issues escalated from Tier 1 and Tier 2 support teams • Conduct in-depth analysis of reported issues to identify root causes and develop effective solutions • Collaborate with cross-functional teams including development, product, test and infrastructure teams to troubleshoot and resolve issues • Document troubleshooting steps, resolutions and workarounds for reference for Tier 1 and Tier 2 support teams • Proactively identify trends in reported issues and recommend improvements to prevent future incidents • Participate in the testing and validation of software patches, updates, and new releases to ensure compatibility and stability • Maintain accurate records of support tickets, including details of actions taken and resolutions provided