Role Description We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice. - Contact insurance adjusters to verify claim status and obtain claim information. - Follow up on Letters of Representation and claim acknowledgments. - Request and obtain police reports from law enforcement agencies. - Document all communications accurately within the case management system. - Track outstanding requests and follow up as needed. - Obtain adjuster contact information, including direct phone numbers and email addresses. - Escalate issues or delays to management when appropriate. - Maintain organized records and ensure timely updates to case files. Qualifications - Excellent English verbal and written communication skills. - Strong phone etiquette and professionalism. - Prior experience in customer service, claims, insurance, legal support, or call center environments preferred. - Strong organizational and follow-up skills. - Ability to manage multiple tasks and meet deadlines. - Comfortable making a high volume of outbound calls. - Proficient with Microsoft Office and web-based systems. Benefits - Positive Culture: Be part of a supportive and innovative team. - Impactful Role: Play a critical role in shaping the future of a growing firm. - Professional Growth: Opportunities for career advancement and ongoing professional development. - Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.

Role Description We are hiring Norwegian Speaking Customer Support Representatives for our clients in Sofia. This role is perfect for individuals fluent in Norwegian who are committed to delivering exceptional customer service. As a part of our team, you will interact with Norwegian-speaking customers, providing them with timely and accurate support, and ensuring their satisfaction with our products and services. - Provide excellent customer service to Norwegian-speaking clients through phone, email, and chat support. - Handle inquiries regarding products, services, and account information professionally and effectively. - Resolve customer issues promptly and escalate complex problems when necessary. - Maintain detailed and accurate records of customer interactions. - Collaborate with teams across departments to ensure consistent customer experience. - Stay updated on product knowledge and company policies to assist customers effectively. Qualifications - Fluency in Norwegian (spoken and written); English is a plus. - Experience in customer support or a related field is preferred. - Strong communication skills and a customer-oriented mindset. - Ability to work efficiently in a dynamic and fast-paced environment. - Familiarity with customer support software and tools is advantageous. - Positive attitude, problem-solving skills, and eagerness to learn. - Attention to detail and good organizational skills. Benefits - Competitive monthly salary - Relocation package - Paid training - Health Insurance - And many other benefits!

Role Description The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group’s commitment to excellence. - Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively. - Answer all participant inquiries in a friendly and welcoming manner. - Offer feedback to manager for improving customer satisfaction. - Successfully complete and maintain all level 1 training objectives and performance goals. - Use active listening skills and questioning techniques to support effective communication. - Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. - Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. - Utilize available resources to research participant requests, inquiries and problems. - Interact with other ITA Group departments to investigate issues before obtaining management involvement. - May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. - Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. - Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. - Understand the impact of attitude in handling inquiries professionally. - Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork. - Strive to become recognized as an expert in your role by consistently improving position knowledge. - Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers. Qualifications - Associates or Bachelor’s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry. - Effective organizational and time management skills. - Excellent problem-solving and decision making skills with the ability to think quickly. - Professional demeanor with a strong work ethic & conscientiousness. - Ability to utilize various Windows based software applications. - Ability to type 40 wpm. - Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines. - Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts. - Ability to handle multiple interruptions and adjustments to priorities throughout the day. - Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. - Must be able to work effectively within a team environment. - Excellent listening skills. - Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team. - Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred. - Ability to work the time necessary to complete projects and/or meet deadlines. Requirements - To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. - The requirements listed above are representative of the knowledge, skill and/or ability required. Company Description ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

Role Description This position is responsible for supporting customer pricing work for multiple markets in BBU (Midwest and Pacific NW) utilizing both internal and external systems, customer trade analysis, and customer forecasting for assigned Midwest customers. Preference is to be located in the Chicagoland Area but acceptable to be within the Midwest geography (Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin). The position will be fully remote with minimal travel required. The Senior Associate – Customer Planning is a key role to ensure accuracy and integrity of customer-level and market level pricing. The Senior Associate will work closely with customer leads/executives to maintain clear visibility and alignment on proper pricing to update in both internal BBU and external retailer systems. Will also be involved with post promotional analysis on trade performance as well as forecasting sales for assigned customers and other projects/assignments as needed. Key Job Responsibilities - Work with Customer Leads to update everyday and promotional pricing in both BBU internal and Retailer external systems. - Ensure items and pricing updated in various systems are accurate and tie back to customer-specific trade calendars. - Responsible for review and upload of assigned customer pricing into Central Pricing Database. - Ensure customer-specific weekly calendars are accurate and communicated accordingly. - Ownership of regional market list pricing to ensure accuracy of items, retails, and costs published that are leveraged by the Midwest customer team. - Utilize trade management tools including but not limited to: o9 Solution Customer Planning Tool, Margin Miner, QLIK, and syndicated data (Circana) to help assess Customer performance. - Annual plan creation for assigned Midwest customers using o9 Planning Solution Tool. - Maintain/update customer forecasts throughout the year utilizing the o9 Planning Solution Tool. - Conducts select customer quantitative pre and post promotion performance analysis. - Collaborate with peers to share best practices and provide support as needed. Key Behavioral Competencies - Highly detail-oriented mindset is critical. - Ability to achieve specific objectives/outcomes and set/meet key initiatives with minimal supervision. - Ability to collaborate with internal co-workers to fulfill deliverables/commitments. - Manage multiple projects simultaneously. - Self-Starter / Work in a proactive manner. Leadership Competencies - Adapts approach and attitude in real time, according to the changing demands of different situations. - Holds self and others accountable to meet commitments. - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Qualifications - Bachelor’s Degree in Finance, Business/Sales Management, or Business-related field preferred. - Minimum of 3 years experience in an analytical role within Finance, Revenue Growth Management, Price Management, Trade Planning, Customer Accounts, Sales Management or other relevant experience. - Strong analytical, verbal and written communication skills. - Demonstrate a passion to achieve results and work well with others in cross-functional teams against team-oriented goals. - Computer skills and high proficiency in Excel; proficiency in PowerPoint and Word is required. - Proficiency with price management systems, Margin Miner, o9 Solutions or other Trade Planning Management tools is a plus. - Knowledge of syndicated data like Circana and the ability to analyze data and trends is a plus. - Travel is required – 5% or less. Benefits - Salary Range: $66,600 - $86,600. - Annual Bonus Eligibility. - Comprehensive Benefits Package. - Paid Time Off. - 401k & Company Match. Company Description Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.