Bimbo Bakeries USA is the largest baking company in the world, operating more than 33 bakeries and additional facilities throughout 22 countries. Headquartered
Senior Associate Customer Planning
Location
United States
Posted
2 days ago
Salary
$66.6K - $86.6K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Associate Customer Planning
Bimbo Bakeries USA
Role Description This position is responsible for supporting customer pricing work for multiple markets in BBU (Midwest and Pacific NW) utilizing both internal and external systems, customer trade analysis, and customer forecasting for assigned Midwest customers. Preference is to be located in the Chicagoland Area but acceptable to be within the Midwest geography (Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin). The position will be fully remote with minimal travel required. The Senior Associate – Customer Planning is a key role to ensure accuracy and integrity of customer-level and market level pricing. The Senior Associate will work closely with customer leads/executives to maintain clear visibility and alignment on proper pricing to update in both internal BBU and external retailer systems. Will also be involved with post promotional analysis on trade performance as well as forecasting sales for assigned customers and other projects/assignments as needed. Key Job Responsibilities - Work with Customer Leads to update everyday and promotional pricing in both BBU internal and Retailer external systems. - Ensure items and pricing updated in various systems are accurate and tie back to customer-specific trade calendars. - Responsible for review and upload of assigned customer pricing into Central Pricing Database. - Ensure customer-specific weekly calendars are accurate and communicated accordingly. - Ownership of regional market list pricing to ensure accuracy of items, retails, and costs published that are leveraged by the Midwest customer team. - Utilize trade management tools including but not limited to: o9 Solution Customer Planning Tool, Margin Miner, QLIK, and syndicated data (Circana) to help assess Customer performance. - Annual plan creation for assigned Midwest customers using o9 Planning Solution Tool. - Maintain/update customer forecasts throughout the year utilizing the o9 Planning Solution Tool. - Conducts select customer quantitative pre and post promotion performance analysis. - Collaborate with peers to share best practices and provide support as needed. Key Behavioral Competencies - Highly detail-oriented mindset is critical. - Ability to achieve specific objectives/outcomes and set/meet key initiatives with minimal supervision. - Ability to collaborate with internal co-workers to fulfill deliverables/commitments. - Manage multiple projects simultaneously. - Self-Starter / Work in a proactive manner. Leadership Competencies - Adapts approach and attitude in real time, according to the changing demands of different situations. - Holds self and others accountable to meet commitments. - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Qualifications - Bachelor’s Degree in Finance, Business/Sales Management, or Business-related field preferred. - Minimum of 3 years experience in an analytical role within Finance, Revenue Growth Management, Price Management, Trade Planning, Customer Accounts, Sales Management or other relevant experience. - Strong analytical, verbal and written communication skills. - Demonstrate a passion to achieve results and work well with others in cross-functional teams against team-oriented goals. - Computer skills and high proficiency in Excel; proficiency in PowerPoint and Word is required. - Proficiency with price management systems, Margin Miner, o9 Solutions or other Trade Planning Management tools is a plus. - Knowledge of syndicated data like Circana and the ability to analyze data and trends is a plus. - Travel is required – 5% or less. Benefits - Salary Range: $66,600 - $86,600. - Annual Bonus Eligibility. - Comprehensive Benefits Package. - Paid Time Off. - 401k & Company Match. Company Description Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Technical Support Specialist
Copyright Clearance CenterA pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage. When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Role Description The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and/or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You will utilize your strong communication and superior problem-solving skills to quickly and accurately respond to a wide variety of client inquiries from global information professionals & users of CCC’s rights and content delivery services. You will use and support a wide range of technology applications used in managing content, document delivery and copyright licenses. This is a great opportunity for self-motivated professionals with an aptitude for technology and a strong desire to work in a client-facing role. In this role, you will work with leading-edge software and support some of the most highly respected companies from a variety of industries around the world. The selected candidate may work in our Danvers, MA headquarters, or work remotely in the Eastern time zone. Compensation range: $50,000 - $55,000 Other compensation: Performance bonus eligible The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors. What you will be doing: - Ensure quality handling and resolution of calls and emails and provide solutions to meet established business objectives and improve the customer experience. - Maintain on-going technical expertise in several applications including CCC’s proprietary software, RightFind Enterprise, and act as a global product resource to the Operations, Customer Service, and Implementation teams. - Use your knowledge of software and systems to assist customers with technical questions and issues. - Research, troubleshoot, diagnose, and resolve reported issues or escalate to the Development team as necessary. - Complete customer-requested configuration changes within custom software solutions. - Confirm customer understanding of CCC’s solution and provide additional customer education and training as needed. - Recognize, document, and inform the manager regarding trends in customer calls and emails. - Through empathy, compassion, and understanding deliver exceptional customer service at all times. Qualifications - 1-3 years’ experience supporting customer facing software or a bachelor’s degree in a technical field required. - Interest and ability to grow in the role to increase your product and technical knowledge to support more complex inquiries. - Excellent verbal and written communication skills; impressive telephone etiquette and the ability to elicit callers’ needs with speed and confidence, while also exhibiting composure and politeness. - Strong aptitude for problem solving, exploring, and learning new technology - is solutions oriented. - Knowledge of advanced features in IE, Safari, Chrome, and Mozilla browsers. - Extraordinary attention to detail and follow-through along with the ability to multitask on a regular basis. - Consistently address complex client needs while demonstrating innovation and sound judgment in decision making. - A working knowledge of Windows and Mac operating systems as well as experience working with Salesforce, C#, and/or HTML. Benefits - Excellent benefits. Company Description A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage. When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. If you need accommodation for any part of the employment process because of disability, please let a member of our HR Department know the nature of your request.
Danish Customer Service Representative
Mercier Consultancy GroupA fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.
Role Description Mercier Consultancy MD is excited to offer a remote work opportunity for Danish Customer Service Representatives supporting leading Consumer Brands. This position allows you to live and work from the beautiful country of Greece while delivering outstanding service to Swedish-speaking customers. The role involves handling inquiries, resolving issues, and promoting a positive brand experience for a diverse range of consumer products. - Respond to customer inquiries related to consumer brands in Danish. - Provide product information, assist with orders, returns, and general support. - Handle customer complaints and find effective solutions to ensure customer satisfaction. - Maintain accurate documentation of all customer interactions in the CRM system. - Collaborate with internal teams to improve customer experience and service quality. - Stay updated on product changes, promotions, and company policies. Qualifications - Exceptional fluency in Danish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Experience in customer service, preferably with consumer brands or retail sectors. - Strong communication and interpersonal skills with a customer-focused attitude. - Ability to multitask and work effectively in a remote setting. - Familiarity with CRM software and customer support tools is desirable. - Reliable internet connection and a suitable home office environment for remote work. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...
Credit Card Customer Support
Extend Your TeamWe find global team members who get you out of the grind and get your business growing
• Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect. • Working with customers to resolve issues related to their account, including payments, statements, bugs etc. • Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed. • Documenting & logging issues (as well as customer compliments & complaints) • Part of a 24/7 Customer Support team
Role Description Estágio em Suporte Técnico - Local: 100% home office, com fácil acesso para a empresa na Zona Sul de SP, e disponibilidade para ir ocasionalmente ao escritório. - Horário: De segunda a sexta, provavelmente das 09h às 16h. - Faixa Salarial: bolsa auxílio a depender do ano da graduação (de R$ 1.451,00 a R$ 1.750,00) + pacote de benefícios. - Setor: Empresa multinacional que oferece soluções de comércio eletrônico que aliam tecnologia e serviços especializados para as áreas de Suprimentos e Logística das empresas. - Tipo de contrato: Contrato de estágio de 1 a 2 anos, mas não descartamos a possibilidade de efetivação. - Atividades: - Atendimento primeiro nível (cliente por e-mail, chat ou telefone); - Monitoramento dos chamados e sistemas; - Suporte a equipe de atendimento técnico. Qualifications - Superior cursando em Tecnologia ou áreas afins; - Disponibilidade para, no mínimo, 1 ano de contrato; - Domínio do ambiente Windows e pacote Office; - Conhecimento intermediário em Excel; - Inglês intermediário será um diferencial. Benefits - Convênio médico; - Convênio odontológico; - Seguro de vida; - VR/VA R$ 880,00 mensal; - Wellhub (gympass); - Reembolso de internet R$ 100,00 mensal; - Dentre outros benefícios. Company Description

