Comprehensive value-based in-home care for seniors and other adults. Recruiting emails will come from @concertocare.com.
Patient Engagement Specialist
Location
California
Posted
1 day ago
Salary
$20 - $23 / hour
Seniority
Junior
Job Description
Patient Engagement Specialist
ConcertoCare
• Engage patients via telephone in a friendly, supportive, and professional manner • Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates • Self-manage outreach work queue • Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) • Schedule patient appointments when successful outreach • Answer inbound calls to support and engage with new patients • Maintain the highest levels of patient confidentiality
Job Requirements
- 1 year of experience in a healthcare, patient-oriented position.
- 1 year of experience in providing customer service.
- Sales experience and history of consistently achieving sales goals/metrics preferred.
- Appointment scheduling experience.
- CNA/MA background is a plus.
- Call center experience is a plus.
- Demonstrated passion for extraordinary patient service.
Benefits
- Monthly Bonus Incentive
- Competitive Salary
- Excellent Work/Life Balance
- 15 days of PTO and 3 Floating Holidays
- 8 paid holidays yearly
- Medical, Dental, Vision and 401k
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