ConcertoCare logo
ConcertoCare

Comprehensive value-based in-home care for seniors and other adults. Recruiting emails will come from @concertocare.com.

Patient Engagement Specialist

GeneralGeneralFull TimeRemoteJuniorTeam 201-500Since 2015H1B SponsorCompany SiteLinkedIn

Location

California

Posted

1 day ago

Salary

$20 - $23 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Patient Engagement Specialist

ConcertoCare

• Engage patients via telephone in a friendly, supportive, and professional manner • Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates • Self-manage outreach work queue • Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems) • Schedule patient appointments when successful outreach • Answer inbound calls to support and engage with new patients • Maintain the highest levels of patient confidentiality

Job Requirements

  • 1 year of experience in a healthcare, patient-oriented position.
  • 1 year of experience in providing customer service.
  • Sales experience and history of consistently achieving sales goals/metrics preferred.
  • Appointment scheduling experience.
  • CNA/MA background is a plus.
  • Call center experience is a plus.
  • Demonstrated passion for extraordinary patient service.

Benefits

  • Monthly Bonus Incentive
  • Competitive Salary
  • Excellent Work/Life Balance
  • 15 days of PTO and 3 Floating Holidays
  • 8 paid holidays yearly
  • Medical, Dental, Vision and 401k

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