• Translate complex client narratives, products, and use cases into engaging, learner-friendly stories and content structures. • Take complex briefs and ask sharp, practical questions to clarify: • Audience and context of use • Asset-level goals vs programme-level goals • Desired behaviour change or business impact • Tone, constraints, and success measures • Propose smart formats and approaches to communicate content clearly (e.g., scenario-based learning, modular job aids, decision trees, talk tracks, demos, cheat sheets). • Build narrative flow that keeps the audience oriented, motivated, and able to act. • Create a wide range of content types, including: • Sales and training slide decks • Learning assets (infosheets, demo guides, job aids) • Sales enablement playbooks and toolkits • E-learning scripts or module-ready content • Video scripts, storyboards, and narration copy • Infographics and visual learning content (in collaboration with design) • Developer or technical enablement assets such as guides, integration playbooks, technical onboarding materials, and demo flows for technical products or platforms • Apply adult learning principles where relevant (clarity, relevance, practice, feedback, reinforcement). • Write with precision and usability: the output should be immediately usable by the intended audiencewithout additional explanation. • Attend briefing and project meetings as needed to gather context and confirm direction. • Collaborate effectively with the project POC, learning/design partners, and wider delivery team. • Proactively flag ambiguity, missing inputs, or risks early — with proposed solutions, not just problems. • Work smoothly across Google Workspace and shared documentation workflows (Docs, Slides, Drive). • Receive and incorporate feedback constructively, quickly, and accurately. • Maintain high standards of accuracy, consistency, and instructional soundness across all deliverables. • Conduct final quality checks before submission, including: • Accuracy and completeness vs brief • Flow and readability • Consistent terminology and style • Formatting and usability • Fact-checking and claim discipline (no unverified statements) • Conduct technical accuracy checks against source documentation, SME feedback, and approved product guidance, ensuring all implementation steps, claims, terminology, and examples are correct.

Role Description This is a SHORT TERM freelance content creator role. You'll take complex briefs, technical products, enterprise platforms, sales processes and turn them into clear, usable learning and enablement content: - Slide decks - E-learning scripts - Job aids - Playbooks - Video scripts - Storyboards Strong writing craft is essential. So is the ability to work accurately with technical subject matter, including APIs, software platforms, and implementation workflows. You'll use AI as part of your production process, but the judgement stays yours. Key Responsibilities - Content Strategy & Narrative Development - Translate complex client narratives, products, and use cases into engaging, learner-friendly stories and content structures. - Take complex briefs and ask sharp, practical questions to clarify: - Audience and context of use - Asset-level goals vs programme-level goals - Desired behaviour change or business impact - Tone, constraints, and success measures - Propose smart formats and approaches to communicate content clearly. - Build narrative flow that keeps the audience oriented, motivated, and able to act. - Instructional Design & Learning Content Development - Create a wide range of content types, including: - Sales and training slide decks - Learning assets (infosheets, demo guides, job aids) - Sales enablement playbooks and toolkits - E-learning scripts or module-ready content - Video scripts, storyboards, and narration copy - Infographics and visual learning content (in collaboration with design) - Developer or technical enablement assets such as guides, integration playbooks, technical onboarding materials, and demo flows for technical products or platforms - Apply adult learning principles where relevant. - Write with precision and usability: the output should be immediately usable by the intended audience without additional explanation. - Co-working with AI (required) - Proficient and confident using AI tools as part of your workflow. - Use AI to accelerate outlining, drafting, iteration, summarisation, and content versioning. - Validate all AI-assisted outputs for accuracy, tone, inclusivity, and brand alignment. - Use AI to stress-test clarity and strengthen examples, knowledge checks, or scenario realism. - Maintain confidentiality and follow project guidance on what can and cannot be shared with AI tools. - Subject Matter Translation (Enterprise / B2B) - Transform technical product information into solution-focused content that supports sales conversations, customer confidence, and real-world application. - Synthesise dense source material into crisp, high-value content with a clear throughline. - Create realistic scenarios that reflect customer contexts, objections, or decision points. - Brand Alignment & Messaging - Deliver content that adheres strictly to client brand guidelines, tone, and voice. - Maintain consistency across assets. - Produce concise outputs that meet runtime or consumption goals. - Collaboration & Ways of Working - Attend briefing and project meetings as needed to gather context and confirm direction. - Collaborate effectively with the project POC, learning/design partners, and wider delivery team. - Proactively flag ambiguity, missing inputs, or risks early. - Work smoothly across Google Workspace and shared documentation workflows. - Feedback Integration & Quality Control - Receive and incorporate feedback constructively, quickly, and accurately. - Maintain high standards of accuracy, consistency, and instructional soundness across all deliverables. - Conduct final quality checks before submission. - Conduct technical accuracy checks against source documentation, SME feedback, and approved product guidance. Qualifications - Proven experience creating learning and/or enablement content for Enterprise / B2B audiences. - Strong writing and editing craft: clarity, structure, tone control, and narrative flow. - Confidence turning complex technical or product content into accessible, usable outputs. - Proven experience creating content about APIs, technical products, software platforms, integrations, or implementation workflows. - Ability to understand and explain API concepts. - Strong technical accuracy and writing discipline. - Comfort working within Google Workspace. - Strong collaboration habits. - Confident co-working with AI tools in a professional content workflow. Nice to Have - Sales enablement or customer enablement content development. - Learning & Development (L&D) experience. - E-learning script writing and LMS content development. - Experience working with technical products, software, AI, or digital transformation initiatives. Ways of Working (what will help you thrive) - Outcome-led: you anchor every asset to what the audience needs to do differently afterwards. - Structured and fast: you can move quickly without compromising clarity and accuracy. - Detail-driven: you notice the small inconsistencies that erode trust. - Low-ego, high-standards: you welcome iteration and improve work without fuss. Why Join? This is an opportunity to join a collaborative and ambitious team where you can make an immediate impact. You’ll work on meaningful projects, help drive operational excellence, and play a key role in ensuring successful delivery across the business. Final Thoughts - Contract Type: Freelance / Project-Based - Location: Remote, UK - Engagement: Flexible, project-driven assignments with ongoing opportunities for successful contributors.

Role Description Zayo is seeking a Technical Support Tech I to provide timely and responsive monitoring for the stability of a multi-state, interconnected wide area network. Our Technical Support Tech I identifies and responds to failures of network connectivity and other customer-related events and directly manages the resolution of these events by providing detailed documentation throughout the progress of resolution. Responsible for engaging vendors, dispatching resources, and escalating to internal teams when needed. - Proactively monitors the performance of ENA-deployed devices, which includes ticketing events when identified. Equipment being monitored includes Cisco routers, Brocade switches, AeroHive access points and switches, and Data Center components. - Informs impacted customers by phone or e-mail of events and provides frequent status updates until events are resolved. - Acts as the initial point of triage and escalates events accordingly. - Identifies and correlates alerts that are related to single points of impact that may result in a large-scale service interruption impacting multiple customers. - Communicates internally to alert all parties and obtains all resources needed to help process and restore the impact timely. - Manages underlying carriers to report failures and drive resolutions by obtaining frequent status updates and escalations that provide timely resolutions with a sense of urgency. - Identifies trends related to chronic disruptions and collaborates with internal resources to identify permanent fixes to reduce future impacts. - Receives and processes vendor maintenance and internal change requests according to ENA’s change management process. - Tracks internal and external change requests. - Sends customer notification for scheduled and approved maintenances. - Communicates the status of maintenance activity to internal stakeholders. - Manages and correctly processes all inbound emails from vendors, customers, and internal sources. - Other tracking, minor approvals or other miscellaneous duties as assigned. - Follows standard documentation expectations within all customer facing portals. - Improves performance impact through growth in knowledge while supporting the department's goals and customer satisfaction objectives. Qualifications - Minimum of 6 (six) months experience in a customer service call center or helpdesk, NOC or support desk role resolving issues through interactions over the phone, ticketing system, and through email. - Must excel at customer service and maintain a strong dedication to putting the customer first by providing prompt support and complete resolutions. - Requires experience working in a dynamic, customer service-oriented, team environment resolving multiple technical issues. - Demonstrate the ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve customer needs. - The position requires the ability to learn and be flexible with existing and new technology and procedures as it develops and enhances ENA’s offerings to our customers. - Network related certifications such as Network +, A+ or CCENT is a plus. - Experience working with routers/switches (Cisco preferred), High Speed circuits (Cable Modems, T1 to Fiber), TCP/IP network protocols, and LAN/WAN network troubleshooting is a plus. Requirements - Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions. - Ability to communicate technical concepts to a mix of non-technical and technical people. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Physical Demands - While performing the duties of this Job, the employee is regularly required to sit and talk or hear. - The employee is occasionally required to stand and walk. - The employee must occasionally lift and/or move up to 10 pounds. Work Environment - The noise level in the work environment is usually moderate. Location - This position can be fully remote, based in the United States. Work Hours - Company hours accommodate our customers’ needs, which may require coverage on a rotating weekend schedule. Benefits - Excellent Health, Dental & Vision Insurance. - Retirement 401(k) Savings Plan. - Generous paid time off policy including paid parental leave.

• The incumbent in this role will write compelling responses and proposals to complex high-value and strategic opportunities globally. • In close collaboration with the Sales Distribution, Bid and Commercial Teams, draft bid narratives, concept notes and outreach products in alignment with customer guidelines. • Ensure proposals are coherent, persuasive, technically sound, and responsive to evaluation criteria and client-specific requirements. • Collate a high volume of information - often delivered from multiple business lines written in many different tones/voices - and incorporate them in proposals clearly articulating complex customer solutions. • Incorporate reviewer feedback and make revisions before bid submission. • Incorporate and clearly articulate in bids all agreed bespoke solutions, value propositions, and win strategies that align with client requirements and organizational objectives. • Effectively develop and maintain partnerships with internal and external stakeholders to ensure adequate information is available for the development of high-quality written products to be delivered to customers. • Collaborate with internal sales distribution, commercial and operational teams to have an ongoing understanding of a robust pipeline of qualified opportunities. • Identify areas for improvement within the bid and capture processes, driving innovation and efficiency in systems, tools, and procedures. • Drive continuous improvement in proposal quality and effectiveness through mentorship and capacity building - focused on high quality bid writing – provided to relevant internal stakeholders including the commercial team. • Support the existing culture of excellence, ensuring that the company’s externally submitted written products reflect the highest professional standards.