• Process payroll and payroll-related transactions accurately and on schedule, supporting employees and contractors across the LATAM & U.S., including regular payroll cycles, off-cycle payments, adjustments, deductions, medical leaves (USA and Costa Rica) and final pay calculations where applicable. • Maintain employee payroll and HR data in HRIS and payroll systems, ensuring records are complete, accurate, and up to date throughout the employee lifecycle. • Review timesheets, pay changes, bonuses, commissions, leave entries, garnishments, and tax withholdings to ensure proper processing and compliance. • Draft, review, track, and manage employment-related contracts and agreements, including offer documentation, contractor agreements, amendments, and other people-related records for the U.S. Costa Rica and LATAM in partnership with internal stakeholders. • Support payroll and HR operations compliance by helping monitor applicable wage, tax, and employment requirements and coordinating with internal or external partners as needed across the LATAM & U.S.. • Respond to employee and manager questions related to pay, timekeeping, deductions, direct deposit, and HR operational processes with clarity and professionalism. • Coordinate onboarding and offboarding operational tasks, including employee documentation, system updates, status changes, and payroll-related setup or closeout activities. • Partner with HR, Finance, and other internal stakeholders to reconcile payroll data, support audits, prepare standard reports, and resolve discrepancies in a timely manner. • Protect confidential employee and compensation information by following internal controls, privacy standards, and data handling best practices. • Identify opportunities to improve payroll and HR operations workflows, strengthen documentation, and support process automation or system enhancements. • As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company.

Role Description Reporting to the ACX Payroll Team Lead, the Payroll Clerk is responsible for the entire function of the divisional payroll process. This includes: - Ensuring accurate and timely processing of payroll, monthly, quarterly, and annual remittances. - Maintaining employee information. - Processing bi-weekly, weekly, and semi-monthly full cycle payroll for multiple locations across Canada. - Processing new hires, changes, and terminations in the payroll system. - Working with the Human Resources Manager to facilitate onboarding, terminations, and employee changes. - Being the point of contact for all payroll and benefit-related inquiries. - Maintaining the electronic file system. - Responding to inquiries and requests from employees, management, and government agencies. Qualifications - Payroll Compliance Practitioner (PCP) an asset. - 2 years full cycle payroll experience. - Benefit administration an asset. - Quebec payroll processing experience an asset. - Knowledge of French an asset. - Familiarity with ADP payroll software an asset. - Strong attention to detail. - Proficiency in Microsoft Office. - The ability to professionally handle confidential matters and show appropriate level of judgment. - Strong sense of ethics and integrity. Benefits - Competitive Compensation and Benefits Package. - Employee Vehicle Purchase & Service Plans. - Employee and Family Assistance Programs. - Company-wide appreciation events and contests throughout the calendar year. - Professional development and the opportunity to grow your career.

• Responsible for supporting the German payroll country solution and using your functional and technical expertise, together with country-specific knowledge, to support the operational teams and ensure they are skilled and knowledgeable in meeting client deadlines. • Act as the German Payroll Subject Matter Expert, supporting a large delivery team of approximately 15 FTE, driving payroll excellence, supporting implementations, legislative compliance and continuous improvement initiatives. • Support Managers with client engagement, ensuring all information is accurate and provided on time. • Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager. • Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized. • Lead projects designed to improve customer satisfaction and business performance. • Provide daily functional support to the teams, to support the successful delivery of German payrolls. • Act as a functional expert and escalation point for German payroll-related questions, issues and client requirements. • Responsible for the maintenance of the Country Solution workbook. • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed. • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate. • Work with Operational Management, Transformation and Products to implement automation, innovation and continuous improvement programmes. • Responsible for Year End activities to ensure deadlines are met successfully. • Proactively identify upsell opportunities. • Support Management with the resolution of client escalations, along with lessons learnt. • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role. • Ensure you are up to date with all Strada announcements and communications. • Build good relationships with all lines of business. • Participate in projects as needed and assigned.

• Subject Matter Leader in Ecuador for payroll compliance, legislation and local regulations • Acting as the key reference point for teams internally on standard payroll service, business process, SCP technology, and compliance matters • Reviewing and analyzing current payroll procedures and checklists, in order to recommend changes leading to best practice solutions • Drive continuous improvement to SCP in the country, methodology for delivering, and templates/standards • Train “Floor Walkers” in the operations teams: SCP super-users that support / coach colleagues and ensure SCP functionality is utilized by all delivery teams to the fullest extent