• Responsible for supporting the German payroll country solution and using your functional and technical expertise, together with country-specific knowledge, to support the operational teams and ensure they are skilled and knowledgeable in meeting client deadlines. • Act as the German Payroll Subject Matter Expert, supporting a large delivery team of approximately 15 FTE, driving payroll excellence, supporting implementations, legislative compliance and continuous improvement initiatives. • Support Managers with client engagement, ensuring all information is accurate and provided on time. • Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager. • Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized. • Lead projects designed to improve customer satisfaction and business performance. • Provide daily functional support to the teams, to support the successful delivery of German payrolls. • Act as a functional expert and escalation point for German payroll-related questions, issues and client requirements. • Responsible for the maintenance of the Country Solution workbook. • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed. • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate. • Work with Operational Management, Transformation and Products to implement automation, innovation and continuous improvement programmes. • Responsible for Year End activities to ensure deadlines are met successfully. • Proactively identify upsell opportunities. • Support Management with the resolution of client escalations, along with lessons learnt. • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role. • Ensure you are up to date with all Strada announcements and communications. • Build good relationships with all lines of business. • Participate in projects as needed and assigned.

• Subject Matter Leader in Ecuador for payroll compliance, legislation and local regulations • Acting as the key reference point for teams internally on standard payroll service, business process, SCP technology, and compliance matters • Reviewing and analyzing current payroll procedures and checklists, in order to recommend changes leading to best practice solutions • Drive continuous improvement to SCP in the country, methodology for delivering, and templates/standards • Train “Floor Walkers” in the operations teams: SCP super-users that support / coach colleagues and ensure SCP functionality is utilized by all delivery teams to the fullest extent

• Collaborate with others on this multi-year, major strategic initiative to build a new business. • Assist leadership with managing specific client relationships. • Lead client projects which include task management, file organization, project deadlines, and billing. • Provide clients with payroll tax consulting and guidance. • Help clients improve payroll tax processes. • Help clients identify and assess payroll tax refunds. • Provide clients with M&A support to satisfy reporting requirements and secure savings. • Provide federal and state audit support services. • Engage with federal, state, and local taxing authorities to resolve client matters. • Manage tax risk in a thoughtful, wise, and logical manner. • Assist leadership in research, publications, and presentations. • Grasp new concepts and learn a new business.

Role Description Plays a key role in the design of payroll and/or time and attendance system and process enhancements and production problem resolution. Establishes consistent training programs for all payroll functions, records and documents all department processes (systems, pay rules, tax setups, year-end, etc.), implements process and/or system improvements, provides technical systems support, coordinates use of new reporting tools, training aids, research tools, etc. May supervise Payroll System Coordinator, Associate Payroll Project Analyst, and/or Payroll Project Analyst. Essential Functions - Analyzes business requirements, develops and/or approves design specs, configures to or ensures configuration meets specifications and validates results of payroll and/or timekeeping system conversions, upgrades and enhancements. - Provides leadership in the support with payroll and/or timekeeping system conversions, upgrades and enhancements, coordinates testing, implementation and field communication. - Leads and instructs payroll processing staff in organizing workload, communication with field, and development of policies and procedures relating to payroll, time and attendance, and/or leave entitlement issues and research. - Applies advanced technology and tools in the analysis, design and development of complicated ad-hoc reports to meet the needs of facilities, Support Center departments, management and regulatory agencies. - Contributes technical and analytical skills to identify opportunities to streamline and automate existing processes within the department. - Facilitates development and presentation of training materials designed to further knowledge of payroll systems, taxes, regulatory issues, and other payroll related practices. Qualifications - Expert knowledge of payroll and/or time and attendance function. - Knowledge of system development, conversion, and related project management methodology. - Advanced report writing and Microsoft programs. - Intermediate understanding of computer logic. - Good organization and communication skills. - Ability to self-direct and self-pace under the pressure of deadlines. Requirements - Bachelor’s Degree in Accounting, Computer Science or Business Management (Required). - Equivalent Combination of Education and Experience totaling 4 years of related education and experience (May be Considered). - 5+ years experience that includes IS/Payroll, project management, report writing and system conversion (Required). Licenses/Certifications - None Specified Upon Hire.