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The Hartford

Doing more and doing better for our customers every day.

Director, Strategic Business Design

Art DirectorArt DirectorFull TimeRemoteLeadTeam 10,001+Since 1810H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$146.8K - $220.2K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director, Strategic Business Design

The Hartford

• Leads user-led discovery and experience definition, translating future-state journeys into actionable experience architecture • Establishing experience principles that inform decision-making • Leading user, stakeholder, and operational discovery to uncover root problems and opportunities • Synthesizing research and insights into clear problem statements, opportunity areas, and experience priorities • Shaping strategic choices, influencing priorities, and unblocking complex decisions • Designs end-to-end services and workflows to align user needs and operational processes • Creating journey maps and service blueprints • Supporting agile product teams in defining MVPs and sequencing work • Enabling the organization to convert strategy and experience vision into clear, actionable delivery direction • Facilitating alignment across value streams on problems, priorities, and transformation direction

Job Requirements

  • 7+ years of experience in business architecture, service design, or product strategy & discovery
  • Expertise in design thinking, early-stage discovery, and solution shaping for complex, cross-functional initiatives
  • Demonstrated systems-thinking mindset with experience designing end-to-end services and workflows across people, processes, data, and technology
  • Experience in large, matrixed, or regulated organizations navigating competing priorities and interdependencies
  • Working knowledge of data, analytics, and AI-enabled solutions
  • Experience shaping executive-level decisions, including presentation of options, trade-offs, and recommendations
  • Proven ability to work across multiple product lines and value streams
  • Strong knowledge of agile and lean methodologies with experience enabling agile teams
  • Bachelor's degree required; advanced degree or certifications preferred.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
  • Bonuses
  • On-the-spot recognition

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