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Director, Strategic Business Design
Location
United States
Posted
1 day ago
Salary
$146.8K - $220.2K / year
Seniority
Lead
Job Description
Director, Strategic Business Design
The Hartford
• Leads user-led discovery and experience definition, translating future-state journeys into actionable experience architecture • Establishing experience principles that inform decision-making • Leading user, stakeholder, and operational discovery to uncover root problems and opportunities • Synthesizing research and insights into clear problem statements, opportunity areas, and experience priorities • Shaping strategic choices, influencing priorities, and unblocking complex decisions • Designs end-to-end services and workflows to align user needs and operational processes • Creating journey maps and service blueprints • Supporting agile product teams in defining MVPs and sequencing work • Enabling the organization to convert strategy and experience vision into clear, actionable delivery direction • Facilitating alignment across value streams on problems, priorities, and transformation direction
Job Requirements
- 7+ years of experience in business architecture, service design, or product strategy & discovery
- Expertise in design thinking, early-stage discovery, and solution shaping for complex, cross-functional initiatives
- Demonstrated systems-thinking mindset with experience designing end-to-end services and workflows across people, processes, data, and technology
- Experience in large, matrixed, or regulated organizations navigating competing priorities and interdependencies
- Working knowledge of data, analytics, and AI-enabled solutions
- Experience shaping executive-level decisions, including presentation of options, trade-offs, and recommendations
- Proven ability to work across multiple product lines and value streams
- Strong knowledge of agile and lean methodologies with experience enabling agile teams
- Bachelor's degree required; advanced degree or certifications preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Bonuses
- On-the-spot recognition
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