A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Program Manager – Service Catalog, Service Level Agreements
Location
United States
Posted
1 day ago
Salary
$128.0K - $173.2K / year
Seniority
Senior
Job Description
Program Manager – Service Catalog, Service Level Agreements
General Dynamics
• Develops and operates the Advana Service Catalog framework • Proposes labor and technical cost estimates to government leadership • Integrates approved cost data into automated catalog publication pipelines • Maintains daily catalog operations using various platforms • Coordinates with systems engineering teams to capture configuration dependencies and performance requirements • Collaborates with catalog technicians and data analysts to evaluate catalog usage • Supports development of Service Level Agreements by conducting customer outreach and analyzing performance expectations • Develops measurable thresholds for service quality
Job Requirements
- 3+ years of related experience
- Bachelor of Arts/Bachelor of Science
- Security clearance level: Secret
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life and accidental death and dismemberment insurance
- Personal accident, critical illness and business travel and accident insurance
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