• Define strategy, operating model, and priorities in partnership with the Executive Director • Set goals, performance measures, and annual objectives • Lead SOX transformation, control modernization, and automation initiatives • Drive continuous improvement and organizational maturity • Serve as a trusted advisor to senior leaders • Establish governance forums, charters, and decision frameworks • Manage executive reviews, steering committees, and planning sessions • Track commitments, decisions, and follow‑through • Design dashboards and scorecards for senior leadership • Report on control health, deficiencies, remediation progress, and audit readiness • Prepare materials for executive leadership and audit stakeholders • Lead the SOX Compliance Hub PMO • Oversee major initiatives, risks, dependencies, budgets, and resourcing • Coordinate efforts across process controls, IT controls, remediation, technology, and reporting • Lead executive and organizational communications • Develop leadership presentations and board‑level materials • Support change management for governance and transformation efforts • Support implementation of GRC tools and reporting automation • Standardize processes and improve scalability and transparency • Identify opportunities to increase efficiency through technology

• Own licensure and survey readiness. Lead preparation, on-site execution, and response for state licensure surveys, audits, and inspections in your states — including drafting plans of correction and driving every finding to closure. • Localize policies and procedures. Adapt and maintain operational policies and procedures for your states, capture state-specific regulatory variations, help develop the state-specific components of enterprise policies, and keep everything current as rules change. • Track the regulatory landscape. Monitor state-level developments in your markets — Medicaid bulletins, agency guidance, licensure rule changes, payor policy updates — translate them into actionable operational changes, and feed them to compliance leadership for enterprise integration. • Deliver training that sticks. Bring compliance training to your state operating teams, including onboarding, role-specific content, and refreshers tied to regulatory change, and help build the state-specific content behind it. • Monitor and remediate. Execute state-level program monitoring, support enterprise audit activities in your markets, and make sure findings get fixed — with trends flowing back into updated policies and training. • Be the partner operations counts on. Serve as the standing compliance partner to state operations leadership and the first call when a compliance issue arises in your states. • Your scope covers every health care delivery program we operate in your states today — Medicaid home health, HCBS waiver programs, and family caregiver services — and will grow to absorb new programs as we do.

• Drive and manage formal review process for external customer marketing content and campaigns including advertisements, promotional content, digital media, social media and product information, to ensure compliance with legal and regulatory requirements, including UDAP/UDAAP, and FTC advertising rules • Coordinate with Legal, Marketing, and other departments to obtain necessary approvals and feedback • Provide compliance advisory support to Product, Marketing, Legal, Sales, and other departments throughout product and campaign lifecycles • Provide comprehensive understanding of relevant consumer finance regulations (including Reg Z, V, DD, CC, B, E, etc.), industry standards, and internal policies across US and Canada. • Monitor and assess external industry trends and regulatory environment to help shape Marqeta's compliance strategy • Assist with regulatory responses and compliance advisory duties, as needed • Maintain awareness of compliance risks associated with client-specific product constructs • Assist with other compliance advisory duties, as needed. • Maintain strong relationships and coordinated efforts directly with Banking partners and Marqeta customers.

Role Description Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. As we scale our client base, ensuring contract revisions and expansions are handled with precision and care is critical to how we retain and grow our clients. We're looking for a Contracts Associate to own this piece of the client journey, owning contract changes and seeing them through to execution. This is a detail-oriented, client-facing role for someone who is excited about playing a critical role in driving customer retention and revenue growth. You'll manage the back-and-forth, keep things moving, and make sure nothing falls through the cracks. Location: Remote Reports to: Director of Customer Success What You'll Do - Own contract revisions and expansions for existing clients. - Manage the revision and expansion process for your assigned accounts — from initial outreach through signed execution — in close partnership with Customer Success, Finance, Patient Kindness and the commercial team. - Proactively identify and track upcoming contract revision opportunities and expansion discussions, keeping a rolling pipeline and staying well ahead of deadlines. - Lead the back-and-forth of contract communications: sending documents, fielding questions, incorporating feedback, and keeping all parties informed and moving forward. - Manage amendments, scope changes, and expansion agreements with precision — maintaining organized records and ensuring accurate execution. - Be a steady, reliable partner to clients and internal teams. - Serve as the point of contact for contract-specific questions and communications, bringing responsiveness and care to every interaction. - Build trust with client contacts through clear communication and consistent follow-through — clients should always know where their contract stands. - Partner closely with CS, PK, Sales, Partnerships and Finance to align on contract terms, flag issues, and keep execution on track. - Escalate blockers quickly and know when to pull in the right people. - Maintain clean, up-to-date contract records and pipeline data. - Identify patterns and risks across your portfolio — proactively surface anything that needs attention before it becomes a problem. - Spot opportunities to improve how we manage the contract process and help implement those improvements. Qualifications - 2–4 years of experience in renewals, contract operations, customer success, or account management — ideally at a B2B SaaS or healthcare technology company. - Experience owning a contract revision, renewals, or expansion process, with a track record of strong execution and attention to detail. - A genuine enjoyment of client interaction — you're comfortable and confident in client-facing conversations, even when navigating back-and-forth on contract terms. - Strong project management skills: organized, proactive, and able to manage multiple contracts and deadlines without letting things slip. - Clear, professional communicator who can represent Mural Health well in writing and in conversation. - Comfortable working cross-functionally in a fast-moving environment where the playbook is still being built. - Familiarity with CRM tools (Salesforce a plus). Requirements - Compensation: Base Salary Range $65,000-$80,000