• Responsible for leading the ongoing development of Salesforce deployment • Works in partnership with functional leaders, cross-functional teams, and SMEs to identify, develop, and deploy new business processes • Executes on day-to-day configuration, support, maintenance, and improvement of the CRM platform

• Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences • Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners • Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows • Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information • Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users • Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity • Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience • Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

• Manage the end-to-end lifecycle of user accounts, including permissions, roles, profiles, and sharing rules across diverse business units • Execute configuration changes such as creating objects, fields, page layouts, and validation rules; build and maintain declarative automation via Salesforce Flows • Triage and resolve incoming support tickets, providing end-to-end resolution and clear communication with internal stakeholders • Perform regular data hygiene tasks, including de-duplication and standardizing field usage • Work within two-week sprints and follow established release pipelines, coordinating with DevOps engineers to promote changes from sandbox to production • Build and maintain customized reports and dashboards that empower our Sales and RevOps teams.

• Optimize the Salesforce Environment • Manage the day-to-day administration of Salesforce across sandbox, developer, and production environments • Configure and maintain custom objects, fields, page layouts, validation rules, flows, approval processes, dashboards, reports, and automations • Oversee user setup, permissions, profiles, roles, sharing rules, and access management • Identify opportunities to simplify processes, improve adoption, and maximize platform capabilities • Maintain strong system health through release updates, security reviews, health checks, and ongoing maintenance • Collaborate with stakeholders across Operations, Sales, Marketing, Customer Support, and IT to gather requirements and deliver scalable solutions • Translate business challenges into thoughtful Salesforce configurations and workflows • Act as a trusted advisor on Salesforce best practices, user experience, and process improvement • Communicate platform updates and enhancements clearly to end users and leadership • Help maintain clean, accurate, and reliable Salesforce data through automation, governance, and quality controls • Support reporting and dashboard development to drive business insights and decision-making • Assist with data imports, migrations, integrations, and ongoing system enhancements • Partner cross-functionally to improve operational reliability and reporting consistency • Provide day-to-day Salesforce support and troubleshooting for users across the organization • Help onboard and train new users while supporting ongoing enablement efforts • Monitor adoption and identify opportunities to improve user engagement and efficiency • You’ll work with integrated tools and platforms, including: AirCall, Pardot, Formstack, BigCommerce, Blackthorn, Stripe, NetSuite