• Manage the end-to-end lifecycle of user accounts, including permissions, roles, profiles, and sharing rules across diverse business units • Execute configuration changes such as creating objects, fields, page layouts, and validation rules; build and maintain declarative automation via Salesforce Flows • Triage and resolve incoming support tickets, providing end-to-end resolution and clear communication with internal stakeholders • Perform regular data hygiene tasks, including de-duplication and standardizing field usage • Work within two-week sprints and follow established release pipelines, coordinating with DevOps engineers to promote changes from sandbox to production • Build and maintain customized reports and dashboards that empower our Sales and RevOps teams.

• Optimize the Salesforce Environment • Manage the day-to-day administration of Salesforce across sandbox, developer, and production environments • Configure and maintain custom objects, fields, page layouts, validation rules, flows, approval processes, dashboards, reports, and automations • Oversee user setup, permissions, profiles, roles, sharing rules, and access management • Identify opportunities to simplify processes, improve adoption, and maximize platform capabilities • Maintain strong system health through release updates, security reviews, health checks, and ongoing maintenance • Collaborate with stakeholders across Operations, Sales, Marketing, Customer Support, and IT to gather requirements and deliver scalable solutions • Translate business challenges into thoughtful Salesforce configurations and workflows • Act as a trusted advisor on Salesforce best practices, user experience, and process improvement • Communicate platform updates and enhancements clearly to end users and leadership • Help maintain clean, accurate, and reliable Salesforce data through automation, governance, and quality controls • Support reporting and dashboard development to drive business insights and decision-making • Assist with data imports, migrations, integrations, and ongoing system enhancements • Partner cross-functionally to improve operational reliability and reporting consistency • Provide day-to-day Salesforce support and troubleshooting for users across the organization • Help onboard and train new users while supporting ongoing enablement efforts • Monitor adoption and identify opportunities to improve user engagement and efficiency • You’ll work with integrated tools and platforms, including: AirCall, Pardot, Formstack, BigCommerce, Blackthorn, Stripe, NetSuite

• Serve as the primary administrator and internal platform expert for Salesforce and Certinia environments • Configure and maintain Salesforce workflows, automations, permissions, dashboards, reports, and custom objects • Support and optimize business processes across Sales Cloud and Service Cloud • Partner with business stakeholders to gather requirements and implement scalable platform solutions • Manage user setup, profiles, roles, security settings, and system access • Support integrations between Salesforce and third-party platforms • Assist with data management, data quality initiatives, and system governance • Troubleshoot system issues and provide end-user support and training • Collaborate with technical teams and external partners on platform enhancements and ongoing optimization • Maintain system documentation and support best practices around platform administration

• Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields). • Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets). • Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction. • Work closely with stakeholders and business analysts to document, implement, and optimize system requirements. • Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets). • Maintain accurate documentation of system configurations, processes, and user guides. • Work iteratively within a small, collaborative Agile team.