Arrive

• Analyse market trends, customer performance and mobility industry insights. • Research competitors and market developments using modern AI tools. • Support Account Managers with commercial insights and growth opportunities. • Monitor customer contracts, renewals, billing and revenue forecasts. • Analyse transaction data across parking, charging, fuel and tolling products. • Improve CRM data quality, reporting and pipeline visibility. • Produce regular commercial reporting to support business decision

• Manage the end-to-end sales cycle to introduce and scale the EasyPark mobile app across public municipalities and private operators throughout Greece and Cyprus • Coordinate directly with country-wide hardware resellers to package software and hardware into a single, comprehensive market proposal • Establish strategic partnerships with commercial parking operators and local parking technology providers to capture the off-street parking market within your first 6 months • Collaborate with internal configuration and customer care teams to ensure new client contracts transition into smoothly deployed, high-performing local services • Cultivate strong client relationships through frequent regional travel, dedicating one week per month on the ground to accelerate growth in Cyprus.

• Manage the end-to-end implementation project for new payment solutions, ensuring a smooth and timely rollout for our city partners. • Act as the primary commercial point of contact for cities, parking operators, and payment partners (acquirers) throughout the entire implementation journey. • Steer the relationship and deliverables with our external service providers, including our acquiring partners, to ensure seamless collaboration. • Ensure a successful go-live by coordinating final acceptance testing and managing the transition to our operational teams. • Coordinate with internal and external technical experts to troubleshoot implementation roadblocks and ensure operational readiness. • Contribute to the evolution and optimization of implementation processes as the function continues to scale. • Manage a portfolio of multiple concurrent implementations across Germany and Europe. • Coordinate and finalize contractual agreements and support commercial negotiations within predefined pricing frameworks.

• Manage the end-to-end lifecycle of user accounts, including permissions, roles, profiles, and sharing rules across diverse business units • Execute configuration changes such as creating objects, fields, page layouts, and validation rules; build and maintain declarative automation via Salesforce Flows • Triage and resolve incoming support tickets, providing end-to-end resolution and clear communication with internal stakeholders • Perform regular data hygiene tasks, including de-duplication and standardizing field usage • Work within two-week sprints and follow established release pipelines, coordinating with DevOps engineers to promote changes from sandbox to production • Build and maintain customized reports and dashboards that empower our Sales and RevOps teams.

• As an Off-Street Account Manager, you play a key role in acquiring new customers (parking operators) and expanding existing business relationships in the area of parking facilities/garages. • In close collaboration with the European Arrive team and the Head of Gated, you develop solutions for private and public partners. • Your main responsibilities include: establishing new partnerships and maintaining existing customer relationships. • Analyzing markets and potential customers and identifying relevant leads. • Managing the entire sales process – from initial contact through negotiations to solution implementation. • Supporting partners in digitizing their parking operations. • Conducting training and providing ongoing support to partners.

• Take ownership of assessing and enhancing the testing lifecycle, implementing innovative solutions to drive efficiency and effectiveness. • Work in an agile environment with developers and product managers to create robust, multi-platform software. • Provide strategic test estimates and contribute to the planning and coordination of comprehensive test activities. • Ensure quality issues are identified, documented, and resolved using tools like Jira and TestRail, setting high standards for the team. • Use Playwright and Appium to contribute to test automation efforts, maintaining frameworks and providing detailed reports to stakeholders. • Proactively identify risks and ensure thorough test coverage for new features and regression testing. • Foster a culture of knowledge sharing and guide the growth of junior team members. • Drive the review and creation of feature documentation to be utilized by the wider organization.

Location & Mobility: This is primarily a field-based role, requiring frequent travel (70-80%) within the North-West and Sardinia area. Candidates should be based in Milan or the surrounding area. We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together. The Role We are looking for an ambitious Account Manager to join our ACP (Access Controlled Parking) team in Italy. In this role, you will be the point of reference for developing and managing partnerships with structure parking operators (garages and areas with automated access) and local administrations in your area of responsibility. Your goal will be to guide the partners' digital transformation, managing the sales cycle with a consultative and strategic approach, from first contact through to implementation and relationship consolidation. This is an exciting opportunity to help grow the Arrive business in North West Italy. Your Responsibilities - Strategy & Development: Define and execute commercial plans to expand the ACP business in the North-West, identifying and prioritizing new opportunities (private operators, municipalities, and key stakeholders). - Sales Cycle Management: Lead the entire process, from lead generation and prospecting to negotiation and contract closing. - Relationship Management: Build solid and lasting relationships with existing partners, monitoring their satisfaction and identifying up-selling and growth opportunities. - Cross-Functional Collaboration: Work in synergy with Marketing, Product, and Operations teams to ensure effective client onboarding and continuous service improvement. About you - Commercial & Strategic: You have a strong results orientation, excellent negotiation skills, and the ability to structure solid business cases. - Relational & Communicative: You know how to manage complex stakeholders and possess excellent interpersonal skills. - Proactive & Resilient: You are a "self-starter," energetic, welcome change as an opportunity, and have a problem-solving mindset. - Analytical: You can interpret data to understand business performance and anticipate partner needs. Your background - Experience: At least 2 years account management or B2B experience. - Industry: Knowledge of parking access systems and garage management is considered a preferred plus, but is not essential. - Education: Relevant degree or equivalent work experience. - Languages: Italian native speaker (or C2) and English level B2 (necessary for interviews and internal interactions). - Driving license and own vehicle - all expenses fully reimbursed.

• Focus on driving revenue growth and increasing market presence • Manage the full sales cycle — from lead generation to closing • Act as the primary point of contact for customers and ensure high customer satisfaction • Present and demonstrate our products and services • Support the implementation phase and identify upsell opportunities • Use modern CRM systems (e.g., Salesforce) and document sales activities

• Keeping a production IAM system secure, stable, and well-understood • Proactive vulnerability management, dependency hygiene, and critical fixes • Contributing to or owning the technical roadmap — what we maintain, what we improve, and how we migrate to the new unified IAM platform • Working with product teams across the business to define the migration approach and help drive successful adoption of the new platform • Shaping engineering standards: code review culture, security practices, architectural consistency • Representing the team in cross-functional conversations and communicating trade-offs clearly • Knowledge sharing: documentation, runbooks, onboarding, technical mentorship • Participating in on-call coverage for the systems you own

• Drive architectural discussions and decisions within your domain, ensuring alignment with distributed microservices best practices. • Define and enforce engineering best practices across the team. • Foster a healthy code review culture that emphasizes constructive feedback and continuous learning. • Collaborate to build the technical roadmap and support your team in executing it. • Lead major technical decisions, set standards, and ensure alignment with business objectives. • Guide, mentor, and support engineers in their technical growth. • Combine strategic vision with hands-on execution when needed. • Communicate effectively with engineering, product, and business teams. • Translate complex technical challenges into clear, actionable insights for non-technical stakeholders.