• Act as the first point of contact for incidents, performing initial validation, categorization, and prioritization, and ensuring proper routing to the appropriate teams with clear and complete technical information. • Log into production environments to perform operational tasks, initial investigations, and basic issue resolution. • Monitor system activities and alerts across multiple products, identifying issues and taking appropriate actions. • Ensure end-to-end ticket governance by tracking progress, driving timely resolution, and maintaining clear and consistent communication with stakeholders, even when tickets are handled by other teams. • Maintain accurate documentation of incidents, resolutions, and operational procedures. • Support service performance tracking by monitoring service level agreements (SLAs) and key performance indicators (KPIs). • Extract, analyze, and interpret data from systems to support issue investigation and produce operational and performance reports.

• Contributes to the development and implementation of advanced system solutions • Provides alignment, connection, and direction to the technical team throughout the product development lifecycle • Represents the viewpoint of the integrated whole during system development • Works to glue segments and subsystems together via top-down decomposition of stakeholder requirements • Tracks performance measures and identifies technical risks to arrive at a compliant and cohesive system solution • Specifies, architects, and integrates complex system solutions while collaborating with cross-functional teams • Derives, decomposes, allocates, traces, and manages system requirements and architectures • Defines and documents system concepts of operation • Supports development milestone reviews by creating artifacts and deliverables • Oversees system integration and verification activities to ensure system functionality and performance • Identifies and manages technical risks, develops mitigation strategies, and contributes to continuous improvement initiatives

The Quality Systems Specialist plays a pivotal role in enhancing and maintaining The Jackson Laboratory’s electronic Quality Management System (eQMS). This role involves developing, implementing, and maintaining quality management system projects and support existing QMS operations. The Specialist ensures compliance with established standards, monitors and assesses global quality processes and drives continuous improvement to enhance customer satisfaction. The salary range is $65,018 - $108,857. Salary will be determined based on qualifications and experience. The candidate hired into this role will be able to work remotely and travel to JAX sites as needed (10%). Key Responsibilities (What you contribute) ​: - Design, implement, and maintain improvements to quality management system in accordance with JAX standards and regulatory requirements. - Support important Quality Management System processes, including by not limited to, Corrective and Preventive Action (CAPA), Deviations, Document Control, Change Management, Auditing and Supplier Management. - Assist staff in effective management and adherence to compliance standards for various eQMS elements. - Contribute to the enhancement of the overall eQMS, responsibilities including maintenance and administration of eQMS components, creation, review, verification, and approval of system documentation. - Generate and analyze metrics about assigned Quality Management element(s) for leadership. - Identify areas for improvement within the QMS and implement changes to enhance efficiency and effectiveness. - Assume other projects and duties as required, demonstrating flexibility and adaptability. - Assist in the development and implementation of eQMS-related training programs and materials. Minimum Qualifications: - Bachelor’s degree in a related field. - Quality Management System: 3-5 years of experience in quality management systems or related roles. - Strong knowledge and experience with ISO 9,001 standards. - Strong experience running CAPA's and deviations. - Certification in quality management (e.g., Lean Six Sigma, ASQ) is a plus. - EtQ Reliance Certification is preferred. - Documentation Standards: Understanding of proper documentation practices and record-keeping. - Project Management: ability to organize, manage and monitor multiple projects to successful completion, adapting to shifting priorities. - Highly organized, process driven with precise attention to detail. - Excellent analytical and problem-solving skills. - Skilled at engaging stakeholders effectively at all organizational levels. - Demonstrated team player with a professional approach to collaboration. - Communicates and collaborates effectively with colleagues. - Experience with the following systems strongly desired: SharePoint, Workday, Microsoft Office, InfoEd, EtQ Reliance. - Experience with word-processing, spreadsheets, data analysis, statistical analysis and other computer software to record, analysis and report activities. #CA-DS5 About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​. EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Xpansiv is the leading infrastructure provider for the energy transition markets. Our comprehensive platform includes registries, online marketplaces, market execution services, wholesale power solutions, and market data for energy and environmental commodity markets. Trusted worldwide, Xpansiv enables stakeholders to deliver transparent, credible, and auditable environmental claims to address the growing global demand for assurance and accountability on climate action and sustainability performance. From our founding in 2009 through more than 10 acquisitions, Xpansiv has become a global leader in environmental commodity markets. We are backed by Blackstone and other leading investors Responsibilities Develop, create, and modify computer applications software, and coordinate and implement new designs for fast and secure applications. Use experience with Azure and GCP to design scalable, secure, and cost-efficient architectures across AWS. Use experience with Apigee Edge Microgateway to design secure API gateways with custom plugins. Use experience with MySQL, Oracle, and MS SQL Server to manage cross-platform database administration. Use experience with GitLab CI and Ansible to build robust pipelines for infrastructure and application delivery. Use experience with Spring Boot and Docker to build and deploy containerized microservices within Kubernetes environments. May work remotely from home. Requirements - Bachelor’s Degree in Computer Science, or equivalent, or related field; - 2 years of experience as a Senior Software Developer, or related job title; - Experience with Azure and GCP; - Experience with Apigee Edge Micro-gateway; - Experience with MySQL, Oracle, and MS SQL Server; - Experience with GitLab CI and Ansible; - Experience with Spring Boot and Docker; and - May work remotely from home. Base Salary Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the following regions is expected to be as follows: New York: Compensation is expected to be $103,210 Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.