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CSG logo
CSG

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Billing Systems Analyst

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

Portugal

Posted

58 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglish

Job Description

Billing Systems Analyst

CSG

• Act as the first point of contact for incidents, performing initial validation, categorization, and prioritization, and ensuring proper routing to the appropriate teams with clear and complete technical information. • Log into production environments to perform operational tasks, initial investigations, and basic issue resolution. • Monitor system activities and alerts across multiple products, identifying issues and taking appropriate actions. • Ensure end-to-end ticket governance by tracking progress, driving timely resolution, and maintaining clear and consistent communication with stakeholders, even when tickets are handled by other teams. • Maintain accurate documentation of incidents, resolutions, and operational procedures. • Support service performance tracking by monitoring service level agreements (SLAs) and key performance indicators (KPIs). • Extract, analyze, and interpret data from systems to support issue investigation and produce operational and performance reports.

Job Requirements

  • Have a Bachelor’s degree in Information Systems, Engineering, Business, or a related field, or equivalent experience.
  • Have experience in a technical support or operations environment, preferably with exposure to production systems.
  • Have experience in telecommunications environments (preferred), with exposure to billing operations such as usage processing, rating, and invoicing cycles.
  • Are comfortable working in production environments, performing operational tasks with a strong sense of ownership and attention to detail.
  • Demonstrate strong analytical and problem-solving skills, with the ability to investigate issues, analyze system behavior, and interpret data.
  • Have a solid understanding of systems, data flows, and application support concepts.
  • Have experience working with data (e.g., extracting, analyzing, or validating data) to support troubleshooting and reporting.
  • Demonstrate clear and professional communication in English with both technical and non-technical stakeholders.
  • Are organized, able to manage multiple priorities, and work effectively under pressure.
  • Demonstrate a proactive mindset, taking ownership of issues and driving them through to resolution, while continuously identifying and driving service improvement opportunities.

Benefits

  • Work from Home, in-office, or hybrid
  • Employee Belonging Groups
  • Healthcare: Dental, Medical, and Vision
  • Paid Vacation, Volunteer, and Holiday Time Off
  • And so much more!

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