• Betreut unsere Bestandskunden (insbesondere Kliniken aber auch Praxen) und baut langfristige Beziehungen auf • Erkennt Hebel zur Optimierung der Kundenperformance und treibt Upselling- und Cross-Selling-Möglichkeiten • Führt technischen Onboardings für diverse Petleo-Produkte eigenständig durch und ist so eine treibende Kraft für unseren Erfolg • Erstellt Weiterentwicklungspläne für unsere Kunden anhand bestehender KPI Dashboards und trägt damit zu einer effektiven und erweiterten Nutzung unserer Software bei • Leitet regelmäßige Folgeschulungen zur Product Adoption und sorgt so für eine verbesserte Kundenperformance • Unterstützt bei der Implementierung von Maßnahmen zur kontinuierlichen Verbesserung der Kundenerfahrung • Arbeitet eng mit unseren internen Teams (wie Sales und Product) zusammen, um Kundenanforderungen zu verstehen und umzusetzen

• Run scheduled 15-minute video calls with new users shortly after they sign up • Walk them through a short demo report using a script and talking points we provide • Answer common questions confidently and warmly • Flag anything outside your scope appropriately (we'll give you clear guidance on this) • Log brief notes after each call

• Design and execute customized training programs tailored to various user personas (e.g., AP Clerks, Controllers, and CFOs). • Define and track key adoption metrics and report on the effectiveness of training interventions. • Analyze client usage data to identify "low-adoption" accounts. • Proactively consult with clients to understand friction points and provide targeted re-education. • Act as a trusted advisor to client leadership, helping them navigate the internal shift from manual processes to automated workflows. • Partner with Product and Engineering teams to provide feedback on user friction points discovered during training sessions. • Map existing client workflows and re-engineer them into streamlined Ottimate solutions. • Act as a primary consultant to client leadership, identifying project risks and ensuring continuous momentum and on-time go-lives.

Role Description Our users are psychiatrists and mental health clinicians — so we're looking for someone who can speak comfortably and credibly with a clinical, professional audience. We're looking for a warm, articulate person to run short (15-minute) onboarding calls for new users of our platform. This is a healthcare-adjacent product, so we'd love someone with a clinical or mental-health-related background — a psychiatric nurse, nursing student, psychology/social work student, or similar — who's comfortable speaking knowledgeably and reassuringly with a professional clinical audience. - Run scheduled 15-minute video calls with new users shortly after they sign up - Walk them through a short demo report using a script and talking points we provide - Answer common questions confidently and warmly - Flag anything outside your scope appropriately (we'll give you clear guidance on this) - Log brief notes after each call Qualifications - A genuinely warm, calm, clear communicator — this is the most important quality - Background in nursing, psychology, social work, or a related field (current students welcome) - Comfortable on video calls with clinicians and professionals you've just met - Reliable availability for scheduled call slots - Strong spoken English Requirements - Part-time / contract — $20 paid per call - Fully remote, any timezone considered - Training provided — we'll walk you through our script, the demo report, and likely questions before your first real call - Immediate start Application Process If this sounds like you, please apply with a short note on your background and why this role appeals to you, along with your proposed rate per call. We may ask shortlisted candidates to do a brief practice call as part of the process.