• Responsible for administrative support for the Project Management Team • Act as a liaison regarding client project needs and provide guidance • Oversee, review, complete, and process various project management forms • Assist with client contact, verification of accurate sample check-in, and monitoring analysis status • Direct client calls and requests to the appropriate Project Manager • Schedule and enter bottle orders into the container order system • Set up accounts within the Laboratory Information Management System (LIMS)

• Manage the end-to-end logistical requirements related to assigned federal grant application review programs. • Ensure compliance with contract deliverable requirements. • Primary point of contact for federal program staff and secondary point of contact for grants management staff. • Develop project plans and timelines to ensure accurate and timely execution of all tasks. • Manage Stakeholder Communications (Internal, Client and Participant). • Develop/Manage/Deliver Grant Application Review Participant Training and Support using Web-Based Platforms. • Conduct effective outreach activities and manage reviewer recruitment processes. • Monitor and provide oversight to the Grant Application Review process, utilizing federal systems and internal procedures. • Execute Quality Assurance and Control protocol and ensure the security of federal data and Personal Identifying Information. • Ensure internal systems and protocols are followed in the execution of assigned tasks. • Consult regularly with clients to ensure project activities align with stated requirements and scope. • Support the analysis, design and development of infrastructure and client-facing systems. • Collaborate with other departments, contractors and support teams as needed. • Manage Grant Application Review close-out activities, including but not limited to participant honoraria and surveys. • Perform other duties as assigned.

• Ability to manage and deliver multiple complex programs concurrently, eg. larger customers or implementing multiple lines of business. • Responsible for leading and consulting customers through a digital transformation program using the Salesforce platform and nCino Bank Operating System • Plan and designate program resources, communicate burn summaries, monitor progress, and keep stakeholders informed • Drive the nCino single platform vision and adoption throughout the entire customer organization from executives to individual contributors • Establish relationships with both technology partners and internal key stakeholders • Work with product management team and senior leadership team to assist in prioritizing product enhancements to drive roadmap decisions, revenue, and customer retention • Serve as the first point of escalation for nCino project delivery on customer issues partnering with nCino leadership • Work with nCino implementation team consisting of Banking, Configuration, Integration and Product Development SME(s) to define the work breakdown and detailed tasks • Utilize an Agile process to assess a customer's current state, determine future state, identify the gaps and implications of potential obstacles and risks • Analyze the current and future state data, technical, application, identify dependencies and business architecture needed; verify and modify recommended implementation plan based on customer input and existing/inflight customer programs • Assist customers with user acceptance testing of the nCino Bank Operating System and train on methodology including streamlining, simplification and automation of tasks • Provide regular updates to executive sponsor and internal nCino senior leadership on the status of each customer’s program delivery and detail the achievements against the agreed business metrics • Provide Subject Matter Expertise as it relates to the lending and banking environments • Perform detailed deeper dive product demonstrations • Develop broad understanding of cross-organizational programs and operations across the nCino solutions and how those align with the Financial Institutions operating process • Consult on program management processes, best practices and methodologies within the program teams

• Operative Unterstützung bei laufenden Projekten und Kundenaufträgen • Unterstützung im Business Development und Mitarbeit an strategischen Themen z. B. Aufbau neuer Geschäftsbereiche • Koordination und Organisation im Bereich Personaldienstleistungen • Analyse und Optimierung interner Prozesse • Unterstützung bei vertrieblichen Aktivitäten und Angebotsvorbereitung • Allgemeine organisatorische und administrative Aufgaben