• Ability to manage and deliver multiple complex programs concurrently, eg. larger customers or implementing multiple lines of business. • Responsible for leading and consulting customers through a digital transformation program using the Salesforce platform and nCino Bank Operating System • Plan and designate program resources, communicate burn summaries, monitor progress, and keep stakeholders informed • Drive the nCino single platform vision and adoption throughout the entire customer organization from executives to individual contributors • Establish relationships with both technology partners and internal key stakeholders • Work with product management team and senior leadership team to assist in prioritizing product enhancements to drive roadmap decisions, revenue, and customer retention • Serve as the first point of escalation for nCino project delivery on customer issues partnering with nCino leadership • Work with nCino implementation team consisting of Banking, Configuration, Integration and Product Development SME(s) to define the work breakdown and detailed tasks • Utilize an Agile process to assess a customer's current state, determine future state, identify the gaps and implications of potential obstacles and risks • Analyze the current and future state data, technical, application, identify dependencies and business architecture needed; verify and modify recommended implementation plan based on customer input and existing/inflight customer programs • Assist customers with user acceptance testing of the nCino Bank Operating System and train on methodology including streamlining, simplification and automation of tasks • Provide regular updates to executive sponsor and internal nCino senior leadership on the status of each customer’s program delivery and detail the achievements against the agreed business metrics • Provide Subject Matter Expertise as it relates to the lending and banking environments • Perform detailed deeper dive product demonstrations • Develop broad understanding of cross-organizational programs and operations across the nCino solutions and how those align with the Financial Institutions operating process • Consult on program management processes, best practices and methodologies within the program teams