Role Description As a Senior Supply Planner, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Create statistical models in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management. - Collaborative ownership of the capacity management of resources with emphasis on: - Geographic down to individual site/real estate headcounts and the corresponding seating capacity/availability (10+ Geographies) - Contractual obligations/Service delivery requirements - Vendor selection and distribution recommendations (1-2 vendors) - Collaborate on the creation and delivery of selected vendor locked forecasts and drive accountability for staffing capacity throughout all levels of vendor leaders and internal vendor management partners. (1-2 vendors) - Partner with recruiting/sourcing to determine resource/location match within certain geographies. - Generate/Distribute and track specific vendor locked forecasts (1-2 vendors). - Develop and drive mitigation strategies for specific business plans (80-414) and their corresponding FTE counts (1500-13,000). - Own training/project burn down plans and impacts for their specific LOB and vendor group. - Drive consistency in outlook and approach. - Find creative solutions to complex problems through data management and analytics. - Ensure vendors are delivering on their plans and providing valuable insight to the supply team for future forecast decision making. - Improve processes to optimize performance and value over time. - Be a strong change agent and resilient to roadblocks. - Anticipate customer needs and proactively identify solutions. - Plan, prioritize, organize, and complete work to meet established objectives. Qualifications - Advanced Analytical skills - Advanced statistical analysis skills - Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc) - Advanced written and verbal communication - Superior planning and organizational skills that effectively allocate and manage resources across the site - Strong problem-solving skills that enable quick identification and efficient resolution of issues - Expert negotiation skills Requirements - Undergraduate degree or equivalent work experience - 2+ years of experience in service operations center, call center or Workforce Management - 2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin) - 1+ years of experience leading or managing projects - 1+ years in using analytical and communication tools to present information (Excel, PPT, etc.) Preferred Qualifications - 2+ years of experience working in systems administration or reporting - Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting) - Proven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean, etc) - Prior health care industry experience Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.