• Join a new emerging team who is going to be part of Palo Alto’s Unit 42 • Working closely with global customers providing the best security in the market • Own an incident lifecycle from outbreak to full remediation • Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base • Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats

• Complete team audits by verifying patient demographics, following established workflows, and finalizing reports within the transcription platform • Review 20-25 reports using accurate medical terminology and sound clinical context • Edit and correct reports to ensure accuracy, clarity, and completeness • Proofread reports to maintain quality and consistency across documentation • Apply appropriate templates to reports based on documentation requirements • Support additional responsibilities as needed to meet team and business priorities • Provide 25 daily feedback cases to Medical Transcriptionists to support quality improvement and development

• In this role, you will be tasked with a mixture of client technical support and engine performance analysis and system validation. • You will be expected to analyze gas path performance data to identify premature engine deterioration and recommend maintenance in accordance to OEM approved instructions for continued airworthiness. • Provide customers and other departments with technical support with regards to engine performance. • Recommend system improvements and validate new features. • Maintain a record of customer communications. • Maintain knowledge of applicable OEM and engine model maintenance program requirements.

Applications Analyst I, II, Senior Location: Little Rock, Arkansas, USA Address: Corporate HQ, 201 Worthen Dr, Little Rock, Arkansas Arrangement: Hybrid Job Type: Full-time Travel: Yes – Approximately 10% Department: Information Technology Job Description: We believe in supporting our employees through a fantastic benefits package: - Competitive and transparent pay with bonus opportunities - Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance - Relocation bonus (if applicable) - Hybrid working environment for positions that are eligible - Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP **PLEASE NOTE:** **SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.** COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Sr. Applications Analyst Salary range: $87,950 – $112,190 Applications Analyst II Salary range: $77,900 – $99,325 Applications Analyst I Salary range: $64,060 – $78,465 Overview The Applications Analyst job family supports and maintains the applications and databases that enable critical daily operations for Southwest Power Pool. These systems have major reliability, economic, and safety impacts, making accurate and dependable application performance essential. All levels are responsible for troubleshooting software issues, supporting end users, resolving application and usability problems, and ensuring the effective operation of assigned systems. Analysts collaborate with IT teams, SPP departments, and external vendors to ensure business needs are met. Higher‑level analysts (Senior and II) operate with minimal supervision, demonstrate deeper subject‑matter expertise, and provide mentoring and guidance. Analyst I works with supervision while developing core competencies. Core Responsibilities Shared responsibilities across all levels include: - Installing, configuring, maintaining, and supporting assigned application systems. - Monitoring, investigating, and resolving system issues or abnormalities. - Addressing customer‑reported issues in a timely manner. - Participating in a 24/7/365 on‑call rotation. - Multi‑tasking and supporting complex, integrated systems. - Maintaining an understanding of business and technical system requirements. - Participating in SDLC and project lifecycle phases (requirements, design, testing, environment support, release deployment, cross‑team coordination). - Creating and maintaining technical documentation. - Recommending and implementing system, process, and documentation improvements. - Continuing to develop technical skills within assigned focus areas. - Performing assigned tasks and special projects. - Providing training to others in areas of expertise. - Complying with corporate and departmental policies including SOC1 and FERC CIP controls. Additional responsibilities by level: Senior Applications Analyst - Acts as subject matter expert across applications and technologies. - Works with architects and developers on system architecture, security, upgrades, and improvements. - Serves as deeper technical liaison across departments and vendors. Applications Analyst II - Develops efficient, centralized methods for managing systems. - Provides guidance to other team members. Applications Analyst I - Supports systems hands‑on while developing deeper technical knowledge. Qualifications - Bachelor’s Degree in Computer Science, Information Technology, related field, or equivalent experience. - (Senior Applications Analyst) 6 years of applicable IT application administration/support experience, or equivalent blend of education and experience. - (Applications Analyst II) 3 years of IT development or support experience. - (Applications Analyst I) No additional experience requirement beyond the bachelor’s degree. Preferred Qualifications - (Senior and Analyst II) Two or more years of applicable utility industry experience - (Senior) Basic understanding of SPP’s core business model Other Requirements - Knowledge of Microsoft Windows, Unix, or Linux operating systems. - Experience with application development/support methodologies and database management systems. - Effective troubleshooting, analytical, and problem‑solving skills. - Strong written and verbal communication skills. - Understanding of SDLC and project lifecycle practices. - Strong customer service and organizational skills. - Skills in scripting, SQL, analyzing error/event logs, and data analysis (higher proficiency expected for Senior and Analyst II). - Minimal travel (approximately 10%) required for all levels. Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. Travel Required - Yes. Approximately 10% Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.