Role Description The Technical Support Specialist is a key member of INNIO’s global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the Americas. This role delivers troubleshooting support for INNIO Jenbacher’s product portfolio, supporting key accounts, channel partners, distributors, plant personnel, and field technicians. The Technical Support Specialist will manage technical issues from first customer contact through resolution, both remotely and onsite. This position will be remote and will follow a rotational work schedule based on business needs. Essential Responsibilities - Support customer-focused issue resolution for unplanned service events, managing cases from initial contact through final resolution, including field technician dispatch, briefing, debriefing, and implementation of lessons learned. - Provide first, second, and third level troubleshooting support for INNIO Jenbacher gas engines and associated systems, both remotely and onsite. - Support commissioning, start-up, minor maintenance, and troubleshooting activities for engines and packaged accessories, including generators, low- and medium-voltage systems, gas supply, controls, and PLCs. - Coordinate with customers, distributors, and service partners to evaluate site readiness, conformity, and documentation accuracy; follow up on open action items within defined timelines. - Identify, track, and resolve technical and quality issues during commissioning, overhauls, repairs, upgrades, and maintenance activities. - Utilize global service tools, processes, and best practices to support resolution speed, quality, and customer satisfaction. - Contribute to service performance metrics and KPI reporting. - Support a collaborative, customer-centric approach across technical support and field service teams, emphasizing responsiveness, clear communication, and continuous improvement. - Participate in service events and technical forums to support knowledge sharing and strengthen customer and partner relationships. - Performs other duties as assigned to assist with successful operations and business continuity. Qualifications - Bachelor’s degree in Mechanical or Electrical Engineering, or Engineering Technology, or an associate degree in a related technical field, or a combination of education and relevant work experience. - Minimum of five (5+) years of experience in a technical role or hands-on field service experience, with a focus on issue resolution in reciprocating engine or gas compression applications. - Strong customer service experience with the ability to handle technical issues in high-pressure environments. - Proficiency in Microsoft Office. - Willingness to travel within the Americas region up to 20% as business demands. - Willingness to participate in shift work and on-call support as required. - Valid driver’s license. - Legally authorized to work in the U.S. without current or future sponsorship. Knowledge, Skills, & Abilities - Understanding of gas engine systems and related mechanical, electrical, and control components. - Solid technical aptitude combined with business awareness and basic IT proficiency. - Strong problem-solving and root cause analysis skills, including experience with mechanical failure analysis. - Excellent verbal and written communication skills, with the ability to explain technical topics to diverse audiences. - Ability to work effectively in a global, multicultural environment and collaborate across functions and regions. - Ability to work independently while managing multiple priorities. - Proficiency in using diagnostic tools, remote monitoring systems, and digital service platforms. - Strong organizational skills and attention to detail, with a focus on safety, quality, and customer satisfaction. - Ability to work in a field or office environment. - Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance.

• Own the editorial calendar across every content channel: articles, newsletters, webinars, LinkedIn Lives, and other marketing events. • Own the newsletter strategy, production schedule, and distribution via HubSpot and LinkedIn. • Plan and produce webinars from concept through post-event content repurposing. • Work directly with PG's leadership team to develop and maintain their public voice across LinkedIn, podcasts, industry publications, research features, and press releases. • Build and maintain content production workflows using tools like HubSpot, ClickUp, and Claude.

• Reach out to prospects via social media • Outbound acquisition using video recordings • Telephone-based acquisition of potential new clients • Conduct free initial consultations to assess client needs • Phone follow-up with existing contacts in the system • Plan, prepare and follow up on appointments for our strategy consultant

• Independent outreach to primary schools (phone, in-person meetings, on-site visits when necessary) • Familiarization with OGS/OGT structures • Transition into pedagogical work with children (courses/after-school clubs) starting after the autumn holidays • Supported onboarding – you will not be alone • Delivery of engaging STEM courses and workshops for children and young people aged 8 to 15 (e.g., experiments, technology modules, biological and technical topics) • Lead instructor or assistant depending on experience – solo or as part of a team • Preparation and follow-up for workshops – partly possible remotely • Organization and use of our STEM activity kit • Contributing to new content: your ideas and expertise are explicitly welcome