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Breeding Success Together
Technical Service Manager, MENA
Location
Egypt
Posted
113 days ago
Salary
0
Seniority
Senior
Job Description
Technical Service Manager, MENA
Aviagen
• Drive customer satisfaction and retention by maintaining regular, structured technical visits with key customers. • Organize and conduct customer site visits to resolve operational needs, complaints, or customer requests. • Lead and contribute to customer review meetings focusing on performance outcomes and improvement opportunities. • Provide timely, data-driven technical feedback to support performance optimization. • Develop and implement customer improvement plans, assessing progress and effectiveness. • Ensure accurate recording of technical visits and customer interactions in the CRM system. • Collaborate with senior technical managers to ensure timely, effective support aligned with business priorities. • Ensure compliance with biosecurity standards during customer interactions and site visits. • Represent the company in industry meetings and contribute to technical discussions.
Job Requirements
- Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or an equivalent discipline.
- Minimum of 5 years’ experience in a similar technical or customer-facing role.
- Strong working knowledge of the poultry industry, including Grandparent, Parent Stock, and Broiler operations.
- Knowledge of Veterinary, Incubation, and Nutrition disciplines is an advantage.
- Experience with Microsoft Dynamics 365 CRM is preferred.
- Proficient in Microsoft Office applications and general internet-based tools.
- Strong command of the English language, both written and verbal.
Benefits
- Flexible in one of the following countries: Egypt, Algeria, Tunisia, Kingdom of Saudi Arabia
- Up to 70% travel in the MENA region
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