Role Description The Collections Specialist – East Coast is responsible for managing a defined portfolio of client accounts to ensure timely payment of invoices and optimization of cash flow. This role will oversee day-to-day collections activities for assigned East Coast clients, proactively follow up on outstanding receivables, resolve billing disputes, and maintain strong client relationships while adhering to company credit and collections policies. The position plays a key role in reducing days sales outstanding (DSO), minimizing aged receivables, and supporting disciplined working capital management. Qualifications - Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred - 2+ years of experience in collections, accounts receivable, or credit management preferred - Experience managing a high-volume portfolio of commercial accounts - Professional services, legal services, or project-based billing experience preferred - Working knowledge of AR aging, cash application, and dispute resolution processes - Experience with ERP systems (NetSuite preferred), AR software (High Radius preferred) and Microsoft Excel - Strong verbal and written communication skills - Highly organized with strong follow-up discipline and attention to detail - Comfortable working in a fast-paced, metrics-driven environment Requirements - Manage a designated book of business consisting primarily of East Coast clients. - Proactively monitor AR aging and execute timely follow-up in accordance with established collections cadence and escalation protocols. - Conduct outbound calls and written follow-up (email, statements, demand notices as appropriate) to secure payment commitments. - Document all collection activity accurately in the ERP system. - Identify, track, and resolve billing disputes in partnership with Client Services, Sales, and Billing teams. - Reconcile account discrepancies including unapplied cash, short payments, and credits. - Ensure adherence to contractual payment terms and escalate delinquent accounts in line with policy. - Support the preparation and distribution of account statements and aging reports. - Recommend accounts for escalation, credit hold, or outside collections when appropriate. - Serve as a primary AR contact for assigned clients. - Partner cross-functionally to resolve issues impacting payment timelines. - Maintain a professional and solutions-oriented approach while protecting company interests. - Provide feedback to management regarding recurring billing or contractual issues affecting collections. - Maintain accurate aging commentary and status notes on all material past-due accounts. - Support weekly collections reporting and cash forecast inputs. - Meet or exceed individual performance metrics tied to DSO reduction, aging buckets, and cash targets. - Adhere to internal controls and company AR policies. Benefits - Medical, Dental, and Vision coverage - 401k - Paid Time Off (PTO) - Internet Stipend for remote workers - And much more!

Role Description The Collections Representative is responsible for contacting customers with past-due accounts to secure payment and resolve outstanding balances. This role requires high-call volume, strong negotiation skills, and the ability to maintain positive customer relationships while meeting performance and cash collection goals. - Negotiate payments and secure payments to resolve outstanding balances. - Provide professional, courteous customer service while discussing sensitive financial matters. - Document all account activity accurately in the company’s computer systems. - Follow company policies and applicable regulations related to first-party collections. - Identify customer issues and recommend appropriate payment solutions. - Monitor accounts to ensure timely follow-up and payment resolution. - Meet or exceed established call volume, collection, and quality metrics. - Achieve a minimum of $5,000 in collected payments per week. - Make 110+ outbound and/or inbound calls daily to customers regarding past due accounts. - Collaborate with supervisors and team members to improve collection performance. Qualifications - High school diploma or equivalent required. - 1 – 2 years of experience in collections and/or sales. - Strong communication, negotiation, and problem-solving skills. - Proven ability to work in a fast-paced, high-volume call environment. - Advanced computer skills and experience with CRM or collections software required. - Ability to remain professional and empathetic during difficult conversations. - Ability to negotiate and persuade customers. Requirements - Must be able to work in a performance-driven environment with measurable call and cash collection targets. - This is a 100% remote position requiring high internet speed. - This position offers an hourly rate and a weekly bonus based on collection performance. - Monthly contests to encourage team building and drive results! - This is a full-time position working 40 hours per week. - Every employee is required to work one Saturday morning per month. - Current shifts available: - Monday – Friday (LATE SHIFT): 10:30 AM – 7:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST - Monday – Friday (EARLY SHIFT): 8:30 AM – 5:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST Benefits - Connect America is a drug-free workplace and an Equal Opportunity Employer. - We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.

• Responsible for collection of client accounts receivable following established firm and generally accepted accounting procedures • Collections, including contacting clients directly for payment of outstanding bills and keeping responsible attorney abreast of potential collection problems • Research client payment histories and determine if any special payment agreements exist • Work with client in the management of their accounts • Provide billing and payment advice • Analyze and prepare historical collection trend analysis • Monitor payment plans, both under headings of Promissory Notes and informal plans outlining specific payment terms and dates, as well as checking for retainers for new work when so stated in note or plan • Identify receivables to either write-off or transfer to suspense and gather necessary information to proceed with further collection actions, when warranted • Refer matters to our Bankruptcy Partner in charge for further collection action • Obtain approvals for Accounts Receivable write-offs and transfers to suspense and process accordingly • Review payment reconciliations for specific general ledger accounts when they are required • Preparation of historical billing and payment schedules for attorneys and clients • Firm wide training related to collection pages • All other duties as assigned or required

• Review aging reports and follow up on outstanding balances • Contact insurance carriers and patients/customers regarding unpaid or denied claims • Research and resolve billing discrepancies; submit corrected claims as needed • Manage insurance authorizations, including submission, tracking, and follow-up • Verify eligibility and ensure accurate claim submission and reimbursement • Maintain accurate and timely documentation in billing systems • Reconcile data across systems prior to invoicing to ensure accuracy • Apply appropriate adjustments or write-offs based on payer guidelines • Respond to inbound billing inquiries and provide customer support • Assist with audit requests and internal billing inquiries • Ensure compliance with HIPAA, payer guidelines, and regulatory requirements • Collaborate with internal teams to resolve account and billing issues