7th Level, Inc

Role Description We are looking for a Credit and Collections Manager that provides coverage for the full lifecycle of customer financing arrangements and accounts receivable. This role serves as a bridge between Sales and Finance, ensuring that the company arranges flexible financing arrangements responsibly while maintaining a healthy cash flow through proactive collections. You will analyze creditworthiness, negotiate payment terms, and resolve billing discrepancies, all while providing an exceptional customer experience that protects the company’s professional reputation. Role Expectations - Credit & Financing Management - Evaluate new client financing requests by partnering with the client and the sales rep to create a customized payment plan based on the client's ability to pay. - Establish and periodically review financing offerings in accordance with company risk policies. - Collaborate with the Sales team to find creative financing solutions that enable growth without compromising financial security. - Collections & Portfolio Management - Monitor accounts to ensure timely payments and minimize Days Sales Outstanding (DSO). - Conduct outbound collection calls and emails with a focus on professionalism and problem-solving. - Identify and escalate "at-risk" accounts or significant payment delays to senior management. - Dispute Resolution & Reconciliation - Investigate and resolve customer inquiries regarding invoices, short payments, or billing errors. - Partner with Customer Experience and Sales departments to verify refund claims. - Perform account reconciliations to ensure the accuracy of the Aging Report. - Reporting & Compliance - Prepare weekly and monthly reports on collection status, bad debt reserves, and DSO metrics. - Maintain accurate documentation of all collection efforts and credit decisions within the ERP/CRM system. - Ensure all activities comply with local and federal lending and collection regulations. - Update sales trackers. Qualifications - 3+ years of experience in sales collections and/or credit programs. - Experience in a B2C sales company is highly preferred. - 3+ years experience with CRMs, preferably clear.io and 3rd party app platforms. Requirements - Bachelor’s degree in Finance, Accounting, or Business Administration (or equivalent experience) preferred. - Technical Depth - Advanced Excel skills (Pivot Tables, VLOOKUPs). - Proficient in Google Suite. - Advanced proficiency in web-based applications. - Soft Skills - Negotiation: The ability to be firm yet empathetic to reach "win-win" payment solutions. - Communication: Exceptional verbal and written skills for handling sensitive financial discussions. - Analytical Thinking: High attention to detail when reviewing financial data and aging reports. Benefits - Annual base salary of $55,000, plus up to 20% of salary bonus annually, paid quarterly if individual and company KPI's are met. - 13 paid company holidays. - 2 weeks of paid vacation accrued annually and 40 hours of Paid Sick time. - Fully Remote location. - Schedule: 8AM EST - 6 PM EST Monday through Friday and one weekend a month.