• Reach out to patients through lively phone calls, vibrant emails, and engaging text messages to share all the amazing services and resources available to them. • Become a scheduling maestro! Craft seamless appointment and follow-up plans to ensure every patient gets the care they deserve, making their journey smooth and stress-free. • Transform feedback collection into an exciting adventure! Use creative surveys and fun follow-up chats to uncover patient experiences and insights that will help us elevate our services to new heights. • Team up with healthcare providers like a dynamic duo! Share insights and brainstorm solutions to meet patient needs, creating a unified front that truly cares for our community. • Maintain sharp and accurate records of outreach efforts and patient interactions in our database, ensuring that every detail is noted with precision and flair! • Dive into the creative process! Help design eye-catching outreach materials and develop innovative strategies that truly resonate with patients and inspire engagement. • Lead the charge in training and supporting Patient Champions! Review their calls and documentation with enthusiasm and offer valuable feedback to help them shine and make a real difference. • Stay ahead of the game! Immerse yourself in the latest company services, policies, and healthcare trends, becoming a go-to resource for accurate and exciting patient information. • Embrace your role as a confidentiality superhero! Adhere to HIPAA standards with diligence, ensuring patient information is protected while fostering trust and security. • Bring joy to the workplace! Celebrate every success, big or small, and cultivate a positive atmosphere that keeps everyone motivated and excited about the impactful work we do.

• Mentor assigned Account Resolution Specialists (ARS), providing continuous feedback to promote improved productivity and effectiveness of their work efforts. • Serve as the first point of escalation for difficult or unresolved accounts. • Assist in assigning daily work to team members based on priority, complexity, and individual skill sets. • Review, approve, and post adjustments as necessary. • Ensure timely follow-up on assigned accounts and adherence to payer guidelines while meeting established performance expectations. • Handle accounts requiring advanced payer knowledge, contract review, and multi-step resolution processes. • Submit claims in accordance with Federal, State, and payer guidelines. • Research, analyze, and resolve claim errors and rejections, ensuring accurate corrections are made. • Minimize claim denials and returns due to controllable errors by ensuring correct submissions. • Stay current with payer updates and process changes for precise claim management. • Investigate, follow up, and collect on insurance accounts receivable, escalating stalled claims as necessary. • Verify accounts for accurate liability and payer balance. • Communicate payer-specific issues to the team and management. • Lead and contribute to daily shift briefings. • Support onboarding new hires. • Perform additional assigned tasks as required.

• Independently manage high-dollar, high volume, and complex accounts with significant financial impact. • Submit accurate medical claims in compliance with federal, state, and payer-specific requirements. • Resolve multi-level denials that require advanced research, payer escalation, and detailed follow-up. • Investigate and follow up with payers to collect insurance accounts receivables. • Prepare and submit first- and second-level appeals with complete supporting documentation, ensuring thorough tracking and follow-up to maximize reimbursement. • Execute and oversee EHR workflows in systems such as Epic, Cerner, Meditech, and Allscripts, including reroutes, denial closures, and account adjustments. • Review Explanation of Benefits (EOBs) to resolve payment discrepancies, claim denials, and contractual underpayments. • Complete rebills and corrections to maximize reimbursement. • Transforming revenue cycle differently. • Improving healthcare together. • Analyze discrepancies in payments and take corrective actions as needed. • Meet productivity benchmarks while maintaining high-quality standards. • Research, analyze, and correct errors and rejections, identify root causes, and implement preventive solutions. • Verify and adjust claims to ensure accurate client liability and account balance. • Stay informed about changes in payer guidelines and processes for accurate claim submissions. • Identify payer trends impacting reimbursement and bring findings to management for review. • Participate in daily shift briefings and contribute as needed.

• Drive customer engagement and sales performance through effective in-person and virtual interactions across primary care accounts • Build strong, compliant relationships with healthcare providers and office/clinic staff within assigned accounts • Deliver approved promotional and disease-state messaging to support appropriate Primary Care product use • Collaborate with cross-functional partners to address customer needs and advance Primary Care business objectives