• Mentor assigned Account Resolution Specialists (ARS), providing continuous feedback to promote improved productivity and effectiveness of their work efforts. • Serve as the first point of escalation for difficult or unresolved accounts. • Assist in assigning daily work to team members based on priority, complexity, and individual skill sets. • Review, approve, and post adjustments as necessary. • Ensure timely follow-up on assigned accounts and adherence to payer guidelines while meeting established performance expectations. • Handle accounts requiring advanced payer knowledge, contract review, and multi-step resolution processes. • Submit claims in accordance with Federal, State, and payer guidelines. • Research, analyze, and resolve claim errors and rejections, ensuring accurate corrections are made. • Minimize claim denials and returns due to controllable errors by ensuring correct submissions. • Stay current with payer updates and process changes for precise claim management. • Investigate, follow up, and collect on insurance accounts receivable, escalating stalled claims as necessary. • Verify accounts for accurate liability and payer balance. • Communicate payer-specific issues to the team and management. • Lead and contribute to daily shift briefings. • Support onboarding new hires. • Perform additional assigned tasks as required.

• Independently manage high-dollar, high volume, and complex accounts with significant financial impact. • Submit accurate medical claims in compliance with federal, state, and payer-specific requirements. • Resolve multi-level denials that require advanced research, payer escalation, and detailed follow-up. • Investigate and follow up with payers to collect insurance accounts receivables. • Prepare and submit first- and second-level appeals with complete supporting documentation, ensuring thorough tracking and follow-up to maximize reimbursement. • Execute and oversee EHR workflows in systems such as Epic, Cerner, Meditech, and Allscripts, including reroutes, denial closures, and account adjustments. • Review Explanation of Benefits (EOBs) to resolve payment discrepancies, claim denials, and contractual underpayments. • Complete rebills and corrections to maximize reimbursement. • Transforming revenue cycle differently. • Improving healthcare together. • Analyze discrepancies in payments and take corrective actions as needed. • Meet productivity benchmarks while maintaining high-quality standards. • Research, analyze, and correct errors and rejections, identify root causes, and implement preventive solutions. • Verify and adjust claims to ensure accurate client liability and account balance. • Stay informed about changes in payer guidelines and processes for accurate claim submissions. • Identify payer trends impacting reimbursement and bring findings to management for review. • Participate in daily shift briefings and contribute as needed.

• Drive customer engagement and sales performance through effective in-person and virtual interactions across primary care accounts • Build strong, compliant relationships with healthcare providers and office/clinic staff within assigned accounts • Deliver approved promotional and disease-state messaging to support appropriate Primary Care product use • Collaborate with cross-functional partners to address customer needs and advance Primary Care business objectives

**About us** Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? **The Team** Our ERP & Platforms practice design and implement transformational and innovative solutions for some of the worlds’ largest organisations. Joining our team means that you’ll share a passion for strategy, architecture and the latest SAP technology. You’ll have exposure to strategic projects, you’ll be part of a multi-cultural collaborative team, and your great work will be noticed. In this role you’ll be able to see your own ideas transform into breakthrough results – this is an opportunity to make a real difference. **The Role ** We are looking for experienced consulting account anchors, responsible for sales and delivery of Oracle ERP programmes at key clients, with proven experience and capability in some of these areas: - Shaping and selling Oracle ERP solutions by engaging with senior stakeholders to help solve their business challenges in the relevant market segment. - Overseeing delivery of Oracle ERP solutions, in a programme and/or workstream management capacity on large-scale transformation programmes. - Identifying new and expansion business opportunities on these programmes to help ensure Infosys Consulting is positioned to provide additional high-quality services - Managing proactive Oracle proposal development, focusing on the Infosys Consulting value proposition, key differentiators, and win themes. - Assuming the role of trusted advisor to clients providing guidance in matters relating to Oracle Applications within relevant industries. - Operating successfully within a service and/or consulting organisation, mentoring, and guiding teams of consultants in direct, indirect, and matrixed structures. - Coordinating relationship building activities across teams on each client engagement to help ensure they are well advised on important matters. - Taking accountability for consulting revenues and operating margins at the key account(s) for which the individual is responsible. - Providing stewardship to subordinate managers, taking an active role in guiding their professional growth, through coaching, mentoring and performance development