• Develop strong relationships and generate growth with around ten client accounts • Establish a sales and loyalty strategy for key account customers • Meet key contacts within customer accounts • Understand and analyze customer needs and respond with tailored solutions • Build customer loyalty and ensure satisfaction • Identify growth opportunities within accounts • Conduct sales negotiations and anticipate contract renewals • Contribute to customer community through partnerships and events • Ensure effective coordination among Customer Success, Sales & marketing teams

• Conduct proactive outreach to potential and existing VIP clients through calls, written communication, and internal CRM tools; • Promote company products and services to high-value clients; • Apply effective negotiation techniques to convert leads into long-term customers; • Develop and implement initiatives to increase client satisfaction and retention; • Build and maintain strong, long-term relationships as a trusted advisor; • Monitor client activity and identify opportunities for growth and engagement; • Maintain accurate records of client interactions in the CRM system.

Role Description As a Senior Contract Manager, you will be responsible for managing high profile Service Provider and/or external relationships to ensure the health of the catchment performance through the organizations with the highest market share. In this role, you will take the lead position in Operations to drive performance focused activity to identify risks and opportunities, and influence change and improvement. You will also manage key relationships to ensure that services delivered are consistent with the service delivery model and policies and desired outcomes are achieved. - Direct Contract Management of a reduced number of Service Providers with higher market share - Support Contract Management team with high level strategic discussions with Service Providers, and offer capacity building and coaching to Contract Managers - Support Contract Managers with Service Provider dispute resolution processes - Actively participate in the Performance Management Framework process, encouraging high quality support to our Service Providers - Develop contracts for Contractors, conduct negotiations and audit performance to ensure contractual compliance - Prepare and analyze reports and provide feedback and insights to the appropriate teams - Provide expertise with regard to the contract, including identifying training needs in the network, and designing appropriate solutions - Contribute to continuous improvement efforts by supporting and assisting Contractors with efficiency and effectiveness initiatives - Work to continually improve organizational systems and process to maximize program efficiency, effectiveness and productivity in support of enhanced client outcomes - Create a day-to-day environment of strong focus on team performance, ensuring effective coordination throughout the team - Training and mentoring of staff to ensure their performance exceeds minimum Key Performance Indicator (KPI) standards - Provide feedback and coaching to Contract Management team members and establish performance goals - Create and maintain a positive and professional team atmosphere Qualifications - A post-secondary degree, or diploma in business or related discipline (or comprehensive and equivalent experience) - Comprehensive Contract Management experience - Bilingualism (English and French), with the ability to communicate effectively (written and verbal) in both languages in a professional environment - Advanced understanding of and experience managing government funded or public sector contracts - Excellent organization, administrative and time management skills; ability to prioritize duties - Highly motivated; ability to work independently, works well in a team environment with excellent interpersonal skills - Proven ability to manage performance, including: - Monitoring KPIs - Leading performance improvement processes and corrective action plans - Supporting risk mitigation and escalation processes - Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and provide evidence-based recommendations - Strong accountability, professionalism, and ethical judgment - Flexibility to travel and work across multiple locations as required to support service providers and operational needs; must possess a valid driver’s license and have reliable access to a vehicle - Advanced MS Office skills - Advanced negotiation skills and ability to develop strong partnerships - Advanced communication and collaboration skills - Must successfully pass a Criminal Record Check Benefits - Work from home and earn a competitive salary range of $100,000 - $103,000 - Comprehensive and flexible health and dental benefits - RRSP Matching program of 1.5% base earnings - Coverage for your credential or designation fee - Ongoing learning and development opportunities - Generous time-off policies that promote work/life balance

• The National Account Manager is responsible for achieving sales goals for Arrow Tool Group’s full product line in the hardware, distributor, and professional user channels • Working with the Hardware Merchants, the National Account Manager must enhance the strategic supplier relationship that gives Arrow Fastener a unique competitive advantage and a dominant market share • This position is accountable to drive profitable sales growth for our customers and Arrow by providing customer inspired solutions while executing on internal sales and marketing initiatives on regional and national levels • Establish and maintain existing relationships with customers both regionally & nationally as well as develop new customer relationships to meet our growth agenda • Creates the company’s go-to-market strategy and drives demand for our products at the PRO level • Manage and develop relationships with key dealer/retail customers and determine strategy for value proposition and product penetration, working with these customers to build pull-through opportunities • Improves profitability, product penetration, product mix, and inventory turn with all customers in their assigned portfolio • Assesses the market size, product opportunities, and key geographies for assigned customer segments to determine Arrow’s sales strategy • Manages the MRO side of the business to increase awareness of our brands and drive sales • Manage sales representatives in identifying/prospecting new sales opportunities with new and existing customers, maximizing sales efforts by focusing time on the largest and most profitable opportunities • Works with senior management to identify new sales opportunities and channels • Conducts joint sales calls with sales representatives to identify opportunities and maintain/build customer relationships (including sales representative coaching/mentoring) • Attends regional and national shows to demo and sell products • Set up and attends union and apprentice training on new products • Responsible for setting yearly budget goals both internally and externally