Arrow Fastener

• The National Account Manager is responsible for achieving sales goals for Arrow Tool Group’s full product line in the hardware, distributor, and professional user channels • Working with the Hardware Merchants, the National Account Manager must enhance the strategic supplier relationship that gives Arrow Fastener a unique competitive advantage and a dominant market share • This position is accountable to drive profitable sales growth for our customers and Arrow by providing customer inspired solutions while executing on internal sales and marketing initiatives on regional and national levels • Establish and maintain existing relationships with customers both regionally & nationally as well as develop new customer relationships to meet our growth agenda • Creates the company’s go-to-market strategy and drives demand for our products at the PRO level • Manage and develop relationships with key dealer/retail customers and determine strategy for value proposition and product penetration, working with these customers to build pull-through opportunities • Improves profitability, product penetration, product mix, and inventory turn with all customers in their assigned portfolio • Assesses the market size, product opportunities, and key geographies for assigned customer segments to determine Arrow’s sales strategy • Manages the MRO side of the business to increase awareness of our brands and drive sales • Manage sales representatives in identifying/prospecting new sales opportunities with new and existing customers, maximizing sales efforts by focusing time on the largest and most profitable opportunities • Works with senior management to identify new sales opportunities and channels • Conducts joint sales calls with sales representatives to identify opportunities and maintain/build customer relationships (including sales representative coaching/mentoring) • Attends regional and national shows to demo and sell products • Set up and attends union and apprentice training on new products • Responsible for setting yearly budget goals both internally and externally

• Lead and grow strategic relationships with key co-op and national accounts (Ace, Do it Best, Menards, Grainger) • Develop and execute joint business plans that deliver profitable growth and expand Arrow’s presence at retail • Negotiate pricing, assortments, promotional programs, and annual agreements • Drive distribution gains, merchandising improvements, and in-store execution • Deliver revenue and margin targets across assigned accounts and geographies • Apply a disciplined, data-driven approach to sales planning, forecasting, and performance tracking • Ensure consistent execution of promotions, new product introductions, and planograms • Identify opportunities to strengthen category position within the fastening and tool segments • Own sales performance and growth strategy across Canada • Build strong relationships with Canadian retail and distribution partners • Align U.S.-based strategies with local market needs and conditions • Lead, coach, and develop a team of Sales Managers focused on the hardware channel • Manage and direct independent marketing rep groups to ensure alignment, accountability, and performance • Establish clear goals, metrics, and expectations tied to company objectives • Maintain a strong field presence with customers and teams • Partner closely with Marketing on product positioning, promotions, and merchandising programs • Work with Supply Chain to ensure high service levels and inventory availability • Collaborate with Finance on pricing, trade spend, and profitability • Provide clear customer and market feedback to Product and Leadership teams • Utilize ERP and CRM systems to manage forecasting, order flow, and sales performance • Ensure accurate demand planning and alignment with operational capabilities • Maintain disciplined reporting and business reviews with internal and external stakeholders