• Provide technical support in the area of product sales • Prepare and present technical product presentations • Contribute written articles on pertinent product-centric topics • Interact with local and regional Universities to help coordinate R&D efforts • Prepare and present training materials on products and applications

• Lead end to end delivery of complex, cross functional IT programs, with a focus on IAM transformation and security initiatives. • Build and drive program plans, timelines, milestones, and success metrics across multiple workstreams. • Partner across Enterprise IT, Network Engineering, Security Engineering, Compliance, and Technical Operations to align priorities and execution. • Identify, track, and manage cross team dependencies, risks, and blockers, driving resolution with clear mitigation strategies. • Act as the bridge between technical teams and business stakeholders, translating complex concepts into clear, actionable insights. • Lead rollout and modernization of IAM capabilities, including provisioning, authentication (SSO and MFA), authorization, and governance. • Facilitate Agile and hybrid delivery practices such as Scrum and Kanban, improving team effectiveness and delivery outcomes. • Provide clear, concise reporting on program progress, risks, and outcomes to both technical and executive stakeholders.

• Receive and log all incoming referrals via phone, fax, email, and referral portals in the intake tracking system accurately and in real time. • Conduct initial eligibility screenings to verify insurance coverage, benefit levels, and ABA service authorization requirements. • Gather and organize all required intake documentation from families and referring providers, including diagnostic evaluations, prescription letters, and consent forms. • Communicate referral receipt and next-step instructions to families promptly and professionally. • Escalate complex or high-priority referrals to the Lead Intake Specialist as appropriate. • Assist in the preparation and submission of prior authorization requests for ABA services to Medicaid, managed care organizations, and commercial insurance payers. • Follow up on pending authorization submissions and document status updates in the tracking system. • Coordinate with clinical staff (BCBAs / LBAs) to collect required clinical documentation in support of authorization requests. • Flag cases that may require Single Case Agreement (SCA) processing and refer them to the Lead Intake Specialist or SCA Specialist. • Monitor approaching authorization expiration dates and initiate re-authorization outreach under the direction of the Lead Intake Specialist. • Contact families in a timely manner upon referral receipt to explain the intake process, collect required information, and address general inquiries. • Provide empathetic and professional communication throughout the enrollment process, recognizing that families are often navigating a complex and unfamiliar system. • Respond to inbound inquiries from families, pediatricians, schools, and other referral sources regarding intake status, required documents, and next steps. • Ensure families are informed of any delays, documentation gaps, or payer-related requirements affecting their enrollment timeline. • Maintain accurate, complete, and up-to-date records for all referrals and active intake cases in the designated tracking system. • Ensure all intake files meet documentation standards required by payers, regulatory bodies. • Conduct routine audits of assigned intake cases to identify missing documents, outstanding items, or stalled pipeline stages. • Generate status reports on assigned caseload as requested by the Lead Intake Specialist or Director of Operations. • Collaborate with the billing, clinical, and scheduling teams to ensure seamless handoff from intake authorization to active service delivery. • Participate in intake team huddles, pipeline reviews, and cross-departmental coordination meetings as directed. • Support the Lead Intake Specialist with special intake projects, payer-specific workflows, or capacity-driven assignments as needed. • Adhere to all HIPAA regulations and confidentiality policies when handling client records and communications.

• Maintenance of databases and tracking systems • Work with large amount of documents, including their compiling, procurement, processing, translation and filing • Communication with company departments and external parties • Communication point for investigative sites participating in the clinical research projects • Coordination of site-specific query resolution, project training and access to vendor-related systems for site teams • Receiving and routing all mails and incoming calls • Assistance with meeting arrangements • Preparation of draft agendas and minutes of project meetings