• Leadership role on projects: Manage customer executive-level contacts • Assist in solution design, complex configuration, and resolving issues • Escalation and resolution for project issues (design, config, testing, timeline, etc.) • Manage up to 5 direct reports • Manage up to 3-5 projects at one time • Create "to-be" business process designs that meet customer requirements and provide for dynamic management of freight • Work with the customer executives to manage delivery of solutions on time and within budget according to all business requirements identified for the project • Perform solutions design, including directing other team members and identification of mitigation strategies for project-related issues • Perform business process and functional audits and provide suggestions to improve the use of Oracle Transportation Management, OTM, to meet the customers needs • Assist with analysis and tool development to improve transportation planning at the operational and tactical level

• Focus on seamless execution across key areas of our credit card and payments platforms • Deliver complex partner integrations, and driving continued growth in our B2B clients • Support end-to-end product development: from design – implementation – launch – iteration and partner closely with Engineering, Design, Operations, Risk, and Compliance to deliver high-quality, scalable product solutions • Own parts of the delivery modules when deploying to new banks or new fintech clients. • Translate business and partner requirements into clear product requirements, technical specifications, and system designs • Define product positioning and value propositions through customer insights, market research, and industry trends • Drive execution excellence ensuring on-time, high-quality, and error-free delivery aligned with business priorities • Monitor product performance, KPIs, and user feedback to continuously improve product outcomes • Establish strong cross-functional alignment and accountability across teams to deliver against shared goals • Mentor and lead product team members, fostering a high-performance, execution-focused culture

Role Description The [Job Title] is responsible for [enter high level description/summary of position]. In this role, you will report directly to the [direct supervisor, title], and oversee [enter job titles of any individuals this person will manage]. You will have the opportunity to build connections with our donors by creating dynamic social media campaigns. Qualifications - [ ] Requirements - [ ] Benefits - [ ] Company Description Since 1972, Covenant House has served and advocated for youth and young families experiencing homelessness, human trafficking, and exploitation. Our overarching goal is to end homelessness among youth and young families by helping them achieve housing stability, heal from trauma, tap into their innate resilience, and hone their interests and skills to forge new pathways to independence. This work is carried out across Covenant House sites in 34 cities in the US, Canada, Mexico, Guatemala, and Honduras. - Our critical mission demands that we have all voices at the table. - A team of diverse people, perspectives, and experiences is smarter, stronger, and more effective for our young people. - At Covenant House, every team member is valued, respected, heard, and supported. - We welcome honest and courageous self-reflection on any aspects of our work that are based on biased or outdated viewpoints. - We deliberately create opportunities for our staff to grow and thrive. Covenant House International is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHI will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. If you have a disability or medical condition and need a reasonable accommodation, such as an ASL interpreter or a different interview format, or if you have physical accessibility needs, let us know. Contact us at 1-929-502-2521, Monday through Friday, 9 a.m. to 5 p.m., Eastern Time or email us at chipeopleandculture@covenanthouse.org.

• Develop and execute a global KOL engagement strategy for Friedreich’s Ataxia • Build relationships with neurologists, cardiologists, geneticists, and FA experts globally • Map treatment centers, hospitals, and academic institutions • Partner with Medical Affairs and Opinion Leader Programming to generate actionable insights • Execute advisory boards and scientific engagements • Represent Solid at global congresses • Support clinical site identification and readiness • Ensure compliance with global regulatory standards