• Mantener actualizados inventarios de equipos y licencias de software. • Documentar procedimientos y manuales de usuario. • Mantener aplicaciones y sistemas de información. • Documentar desarrollos, procesos y cambios realizados en los sistemas. • Crear, actualizar y administrar bases de datos. • Realizar consultas, respaldos y mantenimiento de la información. • Realizar mantenimiento preventivo y correctivo de equipos informáticos. • Gestionar usuarios, accesos y permisos en los sistemas. • Realizar seguimiento a incidentes de seguridad y vulnerabilidades. • Proponer mejoras para optimizar procesos mediante herramientas tecnológicas.

• Maintain an accurate and up-to-date inventory of all IT assets • Implement and maintain an effective asset tracking system to monitor asset locations, usage, and conditions • Collaborate with relevant stakeholders to forecast future asset needs • Ensure proactive planning and budgeting for asset acquisitions and replacements • Process asset deployment/retrieval via incident and request tickets • Coordinate with vendors for processing the physical deployment and retrieval of the assets • Collaborate with IT support teams to facilitate asset maintenance, repairs, and upgrades • Track the status of assets until their return for redeployment/disposal • Ensure compliance with software licensing agreements • Conduct periodic audits to verify asset data accuracy • Track and analyze the total cost of ownership (TCO) for IT assets • Maintain thorough documentation of all IT asset management activities • Implement and maintain security measures for IT assets • Generate reports on IT asset status, usage, and lifecycle for stakeholders • Assist the helpdesk team during periods of low asset management activity

• Du modtager primært dine sager via telefonen og supporterer alt fra slutbrugere til IT-ledere hos vores kunder. • Håndtering af tickets i ITSM-systemer og telefonisk support. • Fejlsøgning og incidenthåndtering inden for Microsoft 365, Intune og generel infrastruktur. • Brugeradministration i AD og Microsoft tenants. • Server- og hostingmiljøer.

• Lead the team both technically and as the disciplinary manager, consisting of four internal employees (including one trainee) • Coordinate external service providers • Support and continuously develop team members • Take responsibility for the stable operation, security, and further development of central IT services (e.g., server systems, virtualization, storage, Active Directory, backup, monitoring, and in future also cloud-based services) • Ensure that projects and tasks in the areas of servers, cloud, automation, and platform services are implemented on schedule • Support department management with budget planning and compliance • Ensure compliance with ITIL processes (Incident, Change, and Problem Management) within your area of responsibility