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Helpdesk Specialist – Technical Support, Operations
Location
South Africa
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Helpdesk Specialist – Technical Support, Operations
ELVTR
• Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs • Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup • Proactively escalate blocked or high-risk items rather than allowing them to stall • Support routine operational work and HubSpot administration, including workflows, automations, and reporting • Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems • Improve internal processes using tools such as n8n, Zapier, and Google Apps Script • Identify repetitive tasks and continuously look for opportunities to streamline or automate them
Job Requirements
- Experience in technical support, CRM operations, system administration, or a similar hands-on role
- Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
- Familiarity with automation tools such as n8n, Zapier, or Apps Script
- Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
- Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent
- Excellent async communication habits, including responsiveness during working hours and proactive follow-up
- Ability to learn new tools quickly and troubleshoot independently with minimal supervision
- Strong critical thinking and problem-solving skills
- Clear written communication and confidence working with non-technical stakeholders
- High level of ownership, resilience, and reliability in fast-paced operational work
Benefits
- Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
- Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
- Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
- Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.
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