Producing dental care products that are people friendly and earth friendly.
Clinical Digital Specialist
Location
United States
Posted
1 hour ago
Salary
0
Seniority
Senior
Job Description
Clinical Digital Specialist
GC America
• Supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams • Bridges clinical practice and digital technology to drive successful workflows • Enhances the customer experience and supports commercial growth • Engages with customers to swiftly understand the root of their software issues • Diagnoses and resolves technical problems to ensure smooth functioning of GC’s digital platforms • Conducts walkthroughs/training on software capabilities with customers • Aids customers with submissions of digital offerings • Offers clear instructions and technical assistance to resolve complex problems • Escalates unresolved issues to appropriate internal teams • Prepares accurate and timely reports
Job Requirements
- Proven work experience as a Support Specialist, preferably in the dental industry
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step clinical help, both written and verbal
- Additional certification in Microsoft Suite or similar technologies is a plus
- Dental knowledge or background is a plus
- A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required
- May require up to 20% travel for onsite training, conferences, or sales support
Benefits
- 401(k) through Fidelity and company matching
- Dental insurance with Delta Dental PPO
- Health insurance BCBS Illinois PPO
- Employee Assistance Program
- Health Savings Account
- Company Paid Life Insurance (two times annual salary)
- Paid time off, including an extra paid week off the week between Christmas and New Years
- Tuition reimbursement
- Vision insurance through EyeMed
- 10 paid holidays
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