GC America logo
GC America

Producing dental care products that are people friendly and earth friendly.

Clinical Digital Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 201-500Since 1921H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

1 hour ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Clinical Digital Specialist

GC America

• Supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams • Bridges clinical practice and digital technology to drive successful workflows • Enhances the customer experience and supports commercial growth • Engages with customers to swiftly understand the root of their software issues • Diagnoses and resolves technical problems to ensure smooth functioning of GC’s digital platforms • Conducts walkthroughs/training on software capabilities with customers • Aids customers with submissions of digital offerings • Offers clear instructions and technical assistance to resolve complex problems • Escalates unresolved issues to appropriate internal teams • Prepares accurate and timely reports

Job Requirements

  • Proven work experience as a Support Specialist, preferably in the dental industry
  • Hands-on experience with Windows/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step clinical help, both written and verbal
  • Additional certification in Microsoft Suite or similar technologies is a plus
  • Dental knowledge or background is a plus
  • A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required
  • May require up to 20% travel for onsite training, conferences, or sales support

Benefits

  • 401(k) through Fidelity and company matching
  • Dental insurance with Delta Dental PPO
  • Health insurance BCBS Illinois PPO
  • Employee Assistance Program
  • Health Savings Account
  • Company Paid Life Insurance (two times annual salary)
  • Paid time off, including an extra paid week off the week between Christmas and New Years
  • Tuition reimbursement
  • Vision insurance through EyeMed
  • 10 paid holidays

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