• Handles losses and claims valued up to $15,000 for property and casualty insurers through the thorough examination of documents, records, loss reports, and other relevant documentation • Efficiently manages a case load using technology for efficient claim processing • Evaluates insurance policies, claims forms, policies, endorsements, carrier instructions, and other records to determine insurance coverage • Conducts thorough investigations, gathers official reports as needed, consults police and hospital records and inspects physical damage or written estimates for damages based on a conducted inspection to determine extent of company's liability and varying methods of investigation, according to type of insurance • Interviews, telephones, and/or corresponds with claimant and witnesses regarding claims • Estimates cost of repair, replacement, or compensation • Prepares report of findings and negotiates claim settlements by adhering to carrier instructions and obtaining necessary information • Issues settlement checks, files regulatory documents, and handles salvage and subrogation as applicable • Recommends litigation by legal department when settlement cannot be negotiated • Attends litigation hearings and participates in depositions as necessary • Revises case reserves in assigned claims files to cover probable costs • Maintains an expected caseload efficiently • Utilizes technology and automation tools for efficient claim handling • Sends claims exceeding $15,000 gross loss amount to leadership for authority approval

• Teach primarily online didactic courses. • Assist learners with study problems and evaluate their potential for successful achievement in the course or discipline. • Maintain accurate attendance and performance records of learners. • Submit required reports according to published deadlines. • Complete annual professional development. • Attend faculty meetings and other faculty activities as required.

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.