Life Annuity Specialist

• Provide exceptional patient service in the name of the client • Contact patients via telephone to collect payment on medical bills • Communicates accurate information to patients in a clear, concise and professional manner • Review patient accounts and documents patients’ interaction and feedback • Negotiates appropriate and reasonable payments with customers • Sets up patient payments via check, electronic transfer or credit card • Responsible for understanding and complying with all policies and procedures • Meets or exceeds established goals • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction • All other duties as assigned by management

• Responsible for all collection functions for hospital and physician services • Account resolution including reviewing accounts, following up with insurance companies on claim status • Gathering and submitting any missing information, rebilling, appeals • Billing out secondary electronic or paper claims to all payers as needed • Provide customer service to various healthcare contract customers • Prepare, research and collect from various contracted health insurance payers • Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials • Provide or arrange for additional information when needed • Submit corrected claims or appeals • Request appropriate adjustments, when required • Identify items that require client assistance • Gather payor trends and provides feedback • Other duties as assigned

• Responsible for all collection functions for hospital and physician services • Account resolution, which includes reviewing accounts • Following up with Medi-Cal and various insurance companies on claim status • Gathering and submitting any missing information • Rebilling, appeals, and billing out secondary electronic or paper claims • Provide customer service to various healthcare contract customers • Prepare, research and collect from Medi-Cal and various contracted health insurance payers • Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials • Provide or arrange for additional information when needed • Submit corrected claims or appeals • Request appropriate adjustments, when required • Identify items that require client assistance • Gather payor trends and provide feedback • Other duties as assigned

• Administer HR policies and procedures • Manage employee onboarding and offboarding • Maintain employee records • Support benefits and payroll processes • Assist with employee relations matters • Partner with managers and employees to ensure compliance with company policies and employment laws • Assist with special projects as needed

• Administer and manage all employee leaves of absence, including FMLA, ADA, state-specific leaves, military leaves, and company-sponsored leaves. • Serve as the primary point of contact for employee questions regarding leave, eligibility, and plan processes • Responsible for assisting employees with FMLA/LOA in accordance with applicable law and Company policy, by providing required information to employees and obtaining proper documentation within required time frames • Conduct eligibility reviews, provide required notices, track time, and maintain compliant documentation throughout the leave cycle and keep HR Director abreast of leave status • Maintain compliance with federal, state, and local leave laws, including multi-state regulations for a remote workforce • Coordinate return-to-work processes with employees, managers, and HR leadership • Partner with payroll to ensure accurate pay, PTO usage, and benefits contributions during leaves • Maintain strict confidentiality and compliance with HIPAA when handling sensitive medical information • Maintains accurate and up-to-date human resources files, records, and documentation for related areas of responsibility • Deliver empathetic, professional employee support while maintaining confidentiality and consistency • Represent the Company in a positive manner through professional conduct, attitude, and appearance • Understand and comply with company policies and procedures • Follow Company Confidentiality and Security policies and procedures • Perform other duties as assigned