Life Annuity Specialist

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.

• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional “patient focused-patient service” at all times. • Strictly adhere to the Company’s Compliance guidelines and expectations, to include Local, State, and Federal requirements. • Comply with the Company’s call structure expectations including but not limited to, proper collection steps and techniques. • Achieve all assigned goals. • Properly identify individual account situations, and provide appropriate resolution. • Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up. • Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution. • Keep route maintenance backlog at an acceptable level. • Recognize pressing issues and escalate to management as they occur. • Work well with team members/management and not contribute to unproductive group conflict or negativity. • Represent the Company in a positive manner through professional conduct, attitude, and appearance. • Follow Company confidentiality and security policies and procedures. • Understand and comply with company policies and procedures. • Other duties as assigned by management.

• Build a greenfield platform end to end — data pipelines, services, and product surfaces — and put it in the hands of the teams running revenue cycle work every day • Build agent-driven workflows and automation that take real work off those teams’ plates, plus the analytics that show exactly where provider revenue is going and why • Build safe automation at scale, with the evals to prove it • Turn ambiguous, high-value operational problems into working software • Write the specs, patterns, and agent context that make the whole team faster, not just yourself • Help interview the next wave of engineers and shape how this team works • Work directly with the CTO; the distance between you and company-level decisions is one conversation

• Own the semantic layer end to end — Power BI models on Databricks and Fabric, built for performance, maintainability, and trust • Define the company’s metrics: one shared definition of AR days, denial rate, net collection rate, and the rest, so every team and every client sees the same truth • Build the provider-facing reporting our clients rely on — visually engaging, intuitive, fast, and credible enough to anchor a business review • Build the internal analytics our revenue cycle teams use to run their daily operation and to measure whether our automation is actually working • Establish our first data-analyst agents — automated analysis that monitors the data continuously, surfaces trends and anomalies, and drafts the first pass of insight before anyone thinks to ask • Shape the gold layer as its primary consumer — and take ownership of transformations if that’s in your toolkit • Set the BI standards, patterns, and review practices the function scales on as we grow • Sit with users on both sides — ops teams and client-facing leaders — and work problems, not ticket queues

• Provide exceptional patient service in the name of the client • Contact patients via telephone to collect payment on medical bills • Communicates accurate information to patients in a clear, concise and professional manner • Review patient accounts and documents patients’ interaction and feedback • Negotiates appropriate and reasonable payments with customers • Sets up patient payments via check, electronic transfer or credit card • Responsible for understanding and complying with all policies and procedures • Meets or exceeds established goals • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction • All other duties as assigned by management

• Responsible for all collection functions for hospital and physician services • Account resolution including reviewing accounts, following up with insurance companies on claim status • Gathering and submitting any missing information, rebilling, appeals • Billing out secondary electronic or paper claims to all payers as needed • Provide customer service to various healthcare contract customers • Prepare, research and collect from various contracted health insurance payers • Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials • Provide or arrange for additional information when needed • Submit corrected claims or appeals • Request appropriate adjustments, when required • Identify items that require client assistance • Gather payor trends and provides feedback • Other duties as assigned

• Responsible for all collection functions for hospital and physician services • Account resolution, which includes reviewing accounts • Following up with Medi-Cal and various insurance companies on claim status • Gathering and submitting any missing information • Rebilling, appeals, and billing out secondary electronic or paper claims • Provide customer service to various healthcare contract customers • Prepare, research and collect from Medi-Cal and various contracted health insurance payers • Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials • Provide or arrange for additional information when needed • Submit corrected claims or appeals • Request appropriate adjustments, when required • Identify items that require client assistance • Gather payor trends and provide feedback • Other duties as assigned

• Administer HR policies and procedures • Manage employee onboarding and offboarding • Maintain employee records • Support benefits and payroll processes • Assist with employee relations matters • Partner with managers and employees to ensure compliance with company policies and employment laws • Assist with special projects as needed

• Administer and manage all employee leaves of absence, including FMLA, ADA, state-specific leaves, military leaves, and company-sponsored leaves. • Serve as the primary point of contact for employee questions regarding leave, eligibility, and plan processes • Responsible for assisting employees with FMLA/LOA in accordance with applicable law and Company policy, by providing required information to employees and obtaining proper documentation within required time frames • Conduct eligibility reviews, provide required notices, track time, and maintain compliant documentation throughout the leave cycle and keep HR Director abreast of leave status • Maintain compliance with federal, state, and local leave laws, including multi-state regulations for a remote workforce • Coordinate return-to-work processes with employees, managers, and HR leadership • Partner with payroll to ensure accurate pay, PTO usage, and benefits contributions during leaves • Maintain strict confidentiality and compliance with HIPAA when handling sensitive medical information • Maintains accurate and up-to-date human resources files, records, and documentation for related areas of responsibility • Deliver empathetic, professional employee support while maintaining confidentiality and consistency • Represent the Company in a positive manner through professional conduct, attitude, and appearance • Understand and comply with company policies and procedures • Follow Company Confidentiality and Security policies and procedures • Perform other duties as assigned