• Manage and grow a team of distributed engineers, conducting regular 1:1s and providing consistent feedback to support each person's performance and career development. • Partner with product management and engineering leadership to shape the IAM roadmap, balancing security requirements, platform needs, and customer impact. • Guide the team through the full project lifecycle: from early design and scoping through delivery and post-launch iteration, ensuring high-quality and timely outcomes. • Collaborate closely with cross-functional partners including security, platform, cloud infrastructure, and the broader Grafana engineering organization to drive initiatives that span team boundaries. • Foster a team culture grounded in security-first thinking, technical rigor, and a respectful environment where people can do their best work. • Contribute to technical discussions, helping the team make strong architectural decisions on authentication flows and multi-tenant design.

• Own delivery and execution across cross-functional teams within the product area. Evaluate business and product requirements for feasibility and ensure they align with the existing product architecture, translating them into EPICs and technical stories. Work closely with Product Managers, UX Designers, and Engineers to refine and groom tasks. • Plan and organize sprints with clearly defined goals, using project planning tools to establish timelines, and delivery milestones, and identify task dependencies early. Foster engineering processes that promote seamless collaboration and teamwork. • Track team velocity to ensure resources are effectively allocated, balancing bandwidth with task demands. Coordinate alignment and manage dependencies across multiple stakeholders to prevent bottlenecks and ensure smooth execution. • Contribute to critical projects by ensuring appropriate design patterns and coding techniques are applied. Remain hands-on, participating in code reviews to uphold high-quality standards. • Ensure monitoring and observability are in place for all owned services, meeting defined SLIs/SLOs. Partner with Product Managers to track and publish post-deployment product metrics, ensuring transparency with key stakeholders.

• Lead an Agile engineering team in achieving product roadmap objectives and engineering excellence. • Work across the entire technology stack, build APIs for high scale, high availability data pipelines dealing with sensitive customer and financial data. • Manage, coach, and grow engineering team, and foster a positive team culture of collaboration, execution, quality and learning. • Drive continuous improvement by following secure coding practices and test automation. • Engage with various stakeholders to design systems and gather crucial project information, emphasize innovation and maintain high standards of quality throughout the development process.

• Lead and grow a global team • Manage and coach configuration engineers across India and nearshore locations. • Define clear roles, expectations, and career growth paths. • Build structured learning programs and certification goals to strengthen BriteCore and insurance domain fluency. • Mentor through live configuration reviews, retrospectives, and day-to-day problem solving. • Design and implement repeatable execution patterns across requirements intake, configuration, validation, and release workflows. • Establish measurable KPIs and SLAs to track team performance, throughput, and quality. • Build dashboards and feedback loops that make operational performance visible and enable data-driven decisions. • Identify process bottlenecks and lead targeted improvement initiatives to increase predictability and velocity. • Partner closely with Product, Actuarial, and Underwriting to clarify requirements early and reduce rework. • Facilitate structured working sessions to align business intent with configuration feasibility. • Own configuration stability, release hygiene, and incident response. • Champion adoption of AI-assisted tools for requirements summarization, configuration validation, and documentation. • Establish effective overlap windows, communication norms, and handoffs between U.S., India, and nearshore teams.