• The management of the assigned projects and/or cases. • Adherence to the general company processes • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments

• Design curriculum frameworks that establish learning principles, standards alignment, pedagogical guidance, material selection guidelines and assessment approaches for digital learning environment. • Define competencies including description, knowledge, skills, rubric, and dependencies. • Develop competency-based curriculum aligned with the framework, including scope and sequence, learning objectives, materials, unit plans, lesson plans, assessments, age-appropriate outcomes. • Collaborate with subject matter experts to ensure learning experiences are pedagogically effective. • Iterate continuously to enhance contextual relevance, learner engagement, and instructional impact.

• Provide on-site technical support across Poland • Manage escalated technical cases from front-line support, validating information, performing deep-dive analysis, and defining corrective actions • Provide remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair • Produce clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends, and areas for improvement • Monitor activity KPIs and flag early warning signals on product or process issues • Contribute to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop

• Perform on-site and remote interventions to support dealers, authorized workshops and technical centers across Europe to reduce vehicle downtime and backlogs. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles; derive immediate containment actions and corrective measures. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterization. • Handle individual cases as well as cross-cutting technical topics across entire fleets. • Produce clear technical reports and case updates. • Coach technicians and provide hands-on guidance. • Feed recurring issues into continuous improvement processes.