• Provide on-site technical support across Poland • Manage escalated technical cases from front-line support, validating information, performing deep-dive analysis, and defining corrective actions • Provide remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair • Produce clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends, and areas for improvement • Monitor activity KPIs and flag early warning signals on product or process issues • Contribute to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop

• Perform on-site and remote interventions to support dealers, authorized workshops and technical centers across Europe to reduce vehicle downtime and backlogs. • Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyze issues affecting individual vehicles as well as systematic fault patterns impacting multiple vehicles; derive immediate containment actions and corrective measures. • Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterization. • Handle individual cases as well as cross-cutting technical topics across entire fleets. • Produce clear technical reports and case updates. • Coach technicians and provide hands-on guidance. • Feed recurring issues into continuous improvement processes.

• Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions. • Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair. • Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement. • Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues. • Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.

• Providing on-site support (especially in connection with electrical buses). • Managing escalated technical cases from front-line support, validating information, performing deep-dive analysis and defining corrective actions. • Providing remote and on-site support to dealers and technical teams to ensure timely and effective vehicle repair. • Producing clear, structured technical reports for OEM and internal stakeholders, highlighting risks, trends and areas for improvement. • Monitoring activity KPIs (case ageing, recurrence, fix-it-right-first-time) and flagging early warning signals on product or process issues. • Contributing to technical knowledge base and best practices, supporting continuous improvement of Level 1 agents and workshop.