• Provide emergency medicine care in a 100% virtual setting • Collaborate with other healthcare professionals to deliver patient-centered care • Utilize medical resources and technology to assist in diagnosis and treatment

• Own the day-to-day operations of the knowledge base: audit, update, and optimize content for accuracy, clarity, and accessibility • Identify and address content gaps or redundancies to ensure comprehensive product coverage • Maintain content health through regular reviews and incorporate SEO best practices where applicable • Analyze customer interactions and feedback across support channels to identify trends and areas for new content • Write, edit, and publish knowledge base articles that deliver consistent voice, tone, and structure • Collaborate with subject matter experts to translate technical concepts into customer-friendly documentation • Partner with Product and Engineering teams to create or update content aligned with new feature releases and updates • Act as a liaison between Product and Support teams to ensure knowledge sharing and alignment • Communicate updates proactively to support teams when articles are added or revised • Develop processes and best practices for continual content improvement and team enablement • Contribute to the broader knowledge management strategy by tracking metrics on content engagement, usefulness, and search performance

• Conduct virtual patient assessments and develop personalized care plans. • Diagnose and treat acute and chronic health conditions via telehealth platforms. • Educate patients on health management and preventive care strategies. • Collaborate with multidisciplinary teams to ensure comprehensive patient care. • Document patient interactions and care plans in electronic health records (EHR). • Stay updated on telehealth regulations and best practices to ensure compliance. • Provide follow-up care and support to patients as needed. • Participate in quality improvement initiatives to enhance patient outcomes.

• Provides direct patient care for medication management, diagnostic evaluations and medical assessments • Provides patient education regarding medications, risks, benefits and reasonable outcome expectations. • Works diligently with support staff to ensure proper patient communication and follow up • Participates in treatment team meetings • Assists Medical Directors with patient-facing tasks as needed • Perform other duties as assigned by Medical Director • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice • This position is scheduled for 40 hours per week. Expectation is 32 of those hours are clinical, while 8 of those hours are administrative.